Remotes

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote keeps draining batteries. ME TOO!!! Me Me Me

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@outdoors247

Thanks for providing us your information.

I have passed it along to our Support team. Please keep an eye on your email since they'll be further assisting you from there.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Jvanerio
Level 7

Re: Remote keeps draining batteries. ME TOO!!! Me Me Me

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Ive recently gone through multiple sets of batteries this week. This is a new issue. Is this a software issue or did the remote become faulty? Thanks in advance!

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GeneR
Level 7

Re: Remote keeps draining batteries. ME TOO!!! Me Me Me

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Please add me to the list of the owners of battery eating ROKU remotes -

Specifics:

Enhanced Voice Remote - Model RC506

ROKU Ultra - system updated 6/24/21

System SN: X101000M7LUSW

About 50% headset usage. Battery life - 2 - 3 weeks

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote keeps draining batteries. ME TOO!!! Me Me Me

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Hi @Jvanerio

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

We'd like to know more about how we can help.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
RokuKariza-D
Roku Employee
Roku Employee

Re: Remote keeps draining batteries. ME TOO!!! Me Me Me

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Hey @GeneR

Thanks for reaching out here in the Community!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Jvanerio
Level 7

Re: Remote keeps draining batteries. ME TOO!!! Me Me Me

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Thanks for the reply! 

Model: 3810X - Roku Streaming Stick +
Serial: yh003p849555

Ver: 10.0.0 Build 4209-50

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote keeps draining batteries. ME TOO!!! Me Me Me

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@Jvanerio

Appreciate the prompt response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
Weaspoon
Level 7

Re: Remote keeps draining batteries.

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This system reset does nothing.  Batteries still going dead at an alarming rate!

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote keeps draining batteries.

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Hello @Weaspoon

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings System About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos

Re: Remote keeps draining batteries.

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I have the same problem. Remote only last a couple of weeks, and have done full software update as mentioned previously in thread.

 

Model 9102EU - Roku Streambar

Serial Number - YL0078505063

Software 10.0.0 build 4209-95

Remote Firmware rtn.4120

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