Remotes

[Dunedad]

My simple voice remotes > and OK buttons work intermittently.

I have to press them repeatedly to get the to work. 

[RokuJharra-Q]

Thank you for letting us know about this, @Dunedad!

We understand that you are having an issue with your Roku remote, specifically that the OK button and voice are not working properly. No worries we're here to help!

We suggest pressing and holding the Back and Home buttons simultaneously for about 30 seconds to reset your remote. After doing so, re-pair it again to see if this will make any difference.

We'll be anticipating your response as we are more than eager to help you resolve this.

Best regards,
Jharra

[Dunedad]

Thank you for the reply and information on resetting my remote. 

The reset and repairing of the remote doesn't seem to have made any difference. 

It seems like the ">" and OK buttons have a different feel to them than they have had in the past. Like they are compromised and getting wore out from being used. 

[kylepj]

I am having a similar experience with my volume buttons.  I'm guessing a bad batch of remotes were produced. 

[RokuJharra-Q]

Thank you for the reply, @Dunedad!

We would like to know the type of Roku remote you have and the serial number of the Roku device with which it is paired. Additionally, please let us know whether this remote was purchased separately or if it came with the device.

Thanks,
Jharra