Remotes

[Maxpow]

I have the same problem, its a remote I barely even have used at all since I use my sony tv remote to control everything.

Now, after recharging it, only the left side work, when Inplugged it slowly I can ear the other side for a second when the left isnt reach yet but I soon as it fully plugged, only the left worked.

[RokuJharra-Q]

Hi, @Maxpow Welcome to the Roku Community!

We appreciate you for sharing this concern with us and we'd like to take a closer look at the issue to further assist you.

To begin with, please share the specific Roku device you are using. Additionally, could you please clarify whether you are using your Roku remote or your Sony TV remote to connect the headphones? If you are using the Roku remote, we would appreciate it if you could try plugging in a different headset to see if that makes a difference.

Thank you for your cooperation!

Best,
Jharra

[Maxpow]

Hi,

Its a Roku Ultra Model #4802CA.

To clarify, Since I bought it 2 years ago, I mostly never use the included remote, I think I charge it twice only to stop the on screen battery warnings, I always use the OEM Sony TV remote to operate the TV and the Ultra via CEC and IR, but recently, my need have changed and can really use the headphone feature on the Ultra remote but like I described, it doesnt work on one channel with the provided headphone that I just unpack ( was still wrap in the box), and with my sennheiser headphone too.