Remotes

[wild2]

I am replacing an  Xfinity cable box with a new one and also with a new cable remote.  Having trouble getting it to work correctly.  Do I have to start like it is a new setup or just do something with the new cable remote or both?  Cable is not working on it now.

[JWS9518]

Are you trying to connect a Roku??

You should reach out to Xfinity customer support directly.

[RokuTakashi]

Hi, @wild2 

Thanks for posting, and welcome to the Roku Community.

We understand your concern with the setup of your Xfinity cable box and its remote.

As advised by @JWS9518 in this thread, it would be best to contact Xfinity's support directly and inquire further about your concern. Since this is related to their device setup, they are in a better position to provide you with steps and instructions for addressing your concern.

For more information, you can contact them directly Xfinity Customer Service - Contact Us

We hope this helps, and let us know if you have further concerns or inquries.

Thanks,
Kash