Remotes

[RokuKariza-D]

Hi @Alternate_Zone

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[krstn]

Yep. Same here. Update didn't help. Remote eats through batteries about every 12 days. FYI.

[RokuKariza-D]

Hello @krstn

Thanks for reaching out here in the Community!

Battery life will vary based on usage. For normal use, the remote batteries may last two months or longer. Does your Roku remote support private listening? This may also be one factor for the battery drain.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

We look forward to your response.

All the best,
Kariza

[GeneR]

Just received a replacement remote. Time will tell!

Thanks for the quick response ROKU!

[krstn]

Having to switch out the batteries every other week is not normal. We use our Roku/remote maybe twice a week at most so it's absurd to go through as many batteries as we are. I've check for updates, did the restart, etc. suggested in this thread to no avail.

I'm not sure what private listening is, but our remote is model RC339 used with a streaming stick model 3600X. The serial number is 5S674E037201.

[RokuKariza-D]

@krstn

Thanks for the reply.

Please be aware that Roku Streaming Stick (3600) is an older Roku device that is no longer under warranty. It's possible that the remote may simply be on its way out. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories/player

We appreciate your understanding.

All the best,
Kariza

[krstn]

This IS a replacement remote and is only a few years old. This is not the reason; try again.

[RokuKariza-D]

@krstn

Appreciate the prompt response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[krstn]

Thanks

[Bmcclenning]

I am having the same issue, all my roku remotes work fine with other TVs and rokus except one on my model wr-001 streamimg stick. We replace batteries in the remote every week or so. It’s our second remote we’ve tried. Please help!!