Remotes

[RokuKariza-D]

@outdoors247

Thanks for providing us your information.

I have passed it along to our Support team. Please keep an eye on your email since they'll be further assisting you from there.

All the best,
Kariza

[Jvanerio]

Ive recently gone through multiple sets of batteries this week. This is a new issue. Is this a software issue or did the remote become faulty? Thanks in advance!

[GeneR]

Please add me to the list of the owners of battery eating ROKU remotes -

Specifics:

Enhanced Voice Remote - Model RC506

ROKU Ultra - system updated 6/24/21

System SN: X101000M7LUSW

About 50% headset usage. Battery life - 2 - 3 weeks

[RokuKariza-D]

Hi @Jvanerio

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

We'd like to know more about how we can help.

All the best,
Kariza

[RokuKariza-D]

Hey @GeneR

Thanks for reaching out here in the Community!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Jvanerio]

Thanks for the reply! 

Model: 3810X - Roku Streaming Stick +
Serial: yh003p849555

Ver: 10.0.0 Build 4209-50

[RokuKariza-D]

@Jvanerio

Appreciate the prompt response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Weaspoon]

This system reset does nothing.  Batteries still going dead at an alarming rate!

[RokuKariza-D]

Hello @Weaspoon

Thanks for the post.

Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

[Alternate_Zone]

I have the same problem. Remote only last a couple of weeks, and have done full software update as mentioned previously in thread.

Model 9102EU - Roku Streambar

Serial Number - YL0078505063

Software 10.0.0 build 4209-95

Remote Firmware rtn.4120