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baka2k23
Channel Surfer

Headphones only working on one side

I tried plugging my headphones into my remote for and noticed audio is only coming out from one earphone and not both. Any reason for this and any solution? The headphones work on other devices (ie: Laptop and Samsung phone) on both sides without issues.

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5 REPLIES 5
RokuMary-F
Community Moderator
Community Moderator

Re: Headphones only working on one side

Hi @baka2k23,

Thanks for posting in the Roku Community!

We understand that you are facing an issue using the Roku remote for private listening. We would like to know what went wrong so we can assist you further and fix the issue.

We recommend performing the below steps and see if you can resolve the issue:

  1. Unplug the power from your Roku device.
  2. Restart your router* by unplugging the power cable from the router, waiting 10 seconds, and reconnecting. If possible, check the instructions from your ISP or router vendor as restarting may require that you press a reset button on the device. This will momentarily disconnect your Roku device and your mobile device from the network. Wait a few minutes while your router re-establishes the internet connection.
  3. Reconnect the power cable to your Roku device.

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve an issue with private listening | Official Roku Support

Thanks again for posting and we hope the suggestions above get everything sorted out.


Best regards,
Mary

Mary F.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Headphones only working on one side

Are you sure you've pushed the earphone plug all the way in to be sure it makes both channel connections?

Of course if the headphones work elsewhere it could be that the headphone jack in the remote is faulty.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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baka2k23
Channel Surfer

Re: Headphones only working on one side

The headphones are pushed all the way in and are working on my smartphone and laptop. The device is under warranty so I may try to ask for a replacement remote via warranty. Thanks for the info.

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dfconn
Newbie

Re: Headphones only working on one side

I have the same issue with the headphone jack on the controller not working properly. If I pull the headphone connector out slightly, I can hear the left side audio - pushing the jack all the way in gives only the right side audio - this is definitely a batch of poorly manufactured controllers. and as I've waitined quite a while to try a headphone with the controller, it's now out of warranty...thanks ROKU!

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RokuERey
Community Moderator
Community Moderator

Re: Headphones only working on one side

Hi @dfconn,

Greetings and appreciation for reaching out to us on the Roku Community!

We are sorry for any inconvenience this may have caused, and we appreciate you taking the time to share your experience with this remote issue when using private listening.

First, could you tell me how long the problem has been there and when you first noticed it? 

Furthermore, if you go to Settings>>System>>About, you can get the serial number of the device that is paired. Would you please share this with us as well? I'd like to take a closer look.

Please keep us posted!

Thanks,
Rey

ERey.
Roku Community Moderator
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