Remotes

[MrChuck]

My Roku has been working fine for years. I just changed my wireless network and changed the settings on Roku. The remote controls everything but on/off and volume. When I try to set up the remote it doesn’t recognize my Sony tv

[RokuJharra-Q · Accepted solution]

Greetings here in the Roku Community, @MrChuck!

Thank you for contacting us. We appreciate your inquiry and would like to assure you that we are here to assist you with pairing the power and volume buttons on your Roku voice remote.

Here's how to activate the power and volume buttons on your Roku voice remote.

1. Press Home on your Roku voice remote
2. Scroll and select Settings
3. Select Remotes & devices
4. Select Remote
5. Choose your voice remote from the list and select Set up remote for TV control
6. Follow the on-screen prompts to complete the process

NOTE:

1. When you hear music playing, select Yes to confirm. If you do not hear music playing, try increasing the volume using your TV remote.
2. Next, your Roku device attempts to mute the volume using remote codes for the detected TV brand. If the music stops, select Yes.
3. If the music continues to play, select No. Your Roku device was unable to detect the correct information about your TV, however, you can manually enter the brand by selecting Enter TV brand.
4. As you enter the brand using the on-screen keyboard, a list to the right populates. After you select the brand, the music begins playing again. Select Yes when you hear it. As before, your Roku device again attempts to mute volume, this time using the first of multiple remote codes for the TV brand you entered. After each code is attempted, you are asked if the music stops playing. When it does, select Yes.
5. Your Roku voice remote is now programmed to control both power and volume on your TV. Select OK to continue.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Thanks,
Jharra