Remotes

[MD1986]

Hello,

I bought the Pro 2 remote late last month with no issues but in the past few days I’ve been noticing issues. I don’t use the hands free option so I have the button turned off but when I pick up the remote it will beep and pop up on the screen that the feature has been turned on and off over and over again and it’s getting worse like five or six times until I put it down. I notice when I squeeze the remote it happens reliably as well, the battery indicator on the screen also shows sometimes although not often. I’ve tried forgetting the remote and pairing it multiple times but the problem still persists and immediately after I pair again it’ll show on screen and beep. Also, if I turn the button to the on position it does not turn the feature off no matter what I do or even squeeze the remote. 

is there a way of updating the remote or is this a hardware issue? My Roku is also up to date at 13.0.0 build 24056-46

[RokuArjiemar]

Hello! @MD1986,

Welcome to the Roku Community!

Thank you for informing us about the issues with your Roku Voice Remote Pro 2nd edition's head-free button turning on and off by itself. We appreciate your efforts in troubleshooting and are glad to help.

Please check your inbox. We have sent you a private message to request additional information and provide further assistance.

Thanks,
Arjiemar