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AmyRee90
Newbie

Connecting to WiFi without remote

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I lost my Roku remote so i downloaded a remote on my phone but i can't connect my Roku device onto the same wifi network as my phone to use the remote because i have no remote to use. I hope that makes sense. Someone please help me

3 Solutions

Accepted Solutions
makaiguy
Community Streaming Expert

Re: Connecting to WiFi without remote

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@AmyRee90-

The Roku app on a phone can only be used with Rokus that are already connected to your home network, so you have to use a method other than the Roku app to set up a new net connection.

If you have a Roku with an Ethernet port, connect to that if you can and it should find and connect to your local network without problem the next time you power the Roku up. Then you should be able to use the Roku remote app on your phone again.

Otherwise, you have several options, of increasing complexity.

FIRST METHOD

Normally a remote compatible with your Roku model is used to set up the Roku's net connection. This is by far the simplest method.

If necessary, report back with your Roku model (and model number if you have it) and we can advise you on which remote you need.

SECOND METHOD

You will need all of these:

-- A Roku that is still set up for its prior network. If it was no longer connecting to that network when you shut it down, if you have cleared its network settings, or if you have done a factory reset, your only recourse is to use a compatible Roku remote to set the Roku network connection up.

-- Knowledge of the network name (SSID) and password from your former network that the Roku is currently configured to use. Again, without this, your only recourse is to use a compatible Roku remote to set the Roku network connection up.

-- A phone or other mobile device with the Roku app (not TheRokuChannel app) installed.

-- Access to your new router's control panel. If you don't have this access, scroll down to the third method.

If you have ALL of the above:

Go into your router's control panel and set it to use the same network name (SSID) and password as your previous network.

Pull the power plug on your Roku for a few seconds then plug it back in. When it boots up it should connect to your reconfigured net.

Now when you connect your phone to this same net you should be able to use the Roku app to control your Roku once again. Any other devices that you may have already configured to the new network will need to be set back to the old network connection settings.

THIRD METHOD

(I successfully used this method recently when visiting my timeshare. I brought a Roku from home and needed to configure it for the timeshare's network, but found the remote's batteries were dead, rendering the remote useless.)

This method is more complicated, but if you really need it …

In addition to a Roku still configured for its prior network and knowledge of the prior network's SSID and password as listed for method two, you'll also need:

-- A mobile phone with WiFi hotspot capabilities.

-- A second WiFi-equipped mobile device, either a phone or tablet, with the official Roku (not TheRokuChannel) app installed.

If you have all these things, here's how you do it:

1.) Configure the WiFi hotspot on your mobile phone to use the same network name (SSID) and password from your former home network that the Roku is currently configured to use. If your hotspot can use the 5 GHz WiFi band, switch it to the 2.4 GHz band for compatibility with all Roku models.

2.) After you turn on this hotspot, pull the power plug on your Roku for a few seconds then plug it back in. When the Roku starts up it should connect to the hotspot and through the phone to the internet. You just won't be able to control the Roku yet.

3.) Connect your second device (phone or tablet) to the first phone's WiFi hotspot network.

4.) Now that this second device and your Roku are both connected to the same WiFi hotspot, you can run the Roku app on the second device to gain control of your Roku using the app's remote control capabilities.

5.) Using the app on the second device, set up the new network on the Roku, via Settings > Network > Set up network, using the new network's SSID and password.

6.) When the Roku connects to the new network, disconnect the second mobile device from the WiFi hotspot and connect it to the new home network (SSID and password).

7.) You can now continue to use the Roku app on the second device to operate your Roku on the new network.

8.) The Roku is no longer connecting to your phone's WiFi hotspot, so you can shut that down. If you wish, you now can also connect this phone to your home WiFi and use the Roku app on this phone to control your Roku.

If you use method two or three I'd still suggest acquiring a compatible remote to make it possible to recover if your Roku ever drops its network connection and needs to be reconnected, and much simpler if you need to change to a new network again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Connecting to WiFi without remote

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Hi, @Martin1233!

A warm welcome here in the Roku Community!

We understand that you are attempting to connect your Roku device to a new Wi-Fi network so you can use the Roku mobile app. However, we strongly recommend using a physical remote to connect to your Roku device or TV. Attempting to connect to the network without a remote will not work.

In case you need a new Roku streaming remote, you can purchase one from our website: Roku streaming remotes.

If you have any further questions, please don't hesitate to contact us. We will be more than happy to assist you.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator

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RokuArjiemar
Community Moderator
Community Moderator

Re: Connecting to WiFi without remote

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Hello! @Antoinette1,

Thank you for posting here in the Roku Community!

We're sorry to hear about your lost remote. We are here and more than willing to help you out.

For your Hisense Roku TV remote replacement, you can contact them at https://www.hisense-usa.com/support/ or 1-888-935-8880. Alternatively, you can purchase the Roku TV Remote on our website.

For your Roku Express, you can purchase the Roku standard IR remote or the Roku Players Remote.

Please feel free to let us know if you need any additional assistance!

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

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21 REPLIES 21
Strega2
Roku Guru

Re: Connecting to WiFi without remote

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So the Roku is connected to a different Wi-Fi network?  If so, just connect the phone to that Wi-Fi network.  (And it's a good idea to order a spare remote, just in case you do want to move the Roku to another network someday.)

Banned but back. Because why not?
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makaiguy
Community Streaming Expert

Re: Connecting to WiFi without remote

Jump to solution

@AmyRee90-

The Roku app on a phone can only be used with Rokus that are already connected to your home network, so you have to use a method other than the Roku app to set up a new net connection.

If you have a Roku with an Ethernet port, connect to that if you can and it should find and connect to your local network without problem the next time you power the Roku up. Then you should be able to use the Roku remote app on your phone again.

Otherwise, you have several options, of increasing complexity.

FIRST METHOD

Normally a remote compatible with your Roku model is used to set up the Roku's net connection. This is by far the simplest method.

If necessary, report back with your Roku model (and model number if you have it) and we can advise you on which remote you need.

SECOND METHOD

You will need all of these:

-- A Roku that is still set up for its prior network. If it was no longer connecting to that network when you shut it down, if you have cleared its network settings, or if you have done a factory reset, your only recourse is to use a compatible Roku remote to set the Roku network connection up.

-- Knowledge of the network name (SSID) and password from your former network that the Roku is currently configured to use. Again, without this, your only recourse is to use a compatible Roku remote to set the Roku network connection up.

-- A phone or other mobile device with the Roku app (not TheRokuChannel app) installed.

-- Access to your new router's control panel. If you don't have this access, scroll down to the third method.

If you have ALL of the above:

Go into your router's control panel and set it to use the same network name (SSID) and password as your previous network.

Pull the power plug on your Roku for a few seconds then plug it back in. When it boots up it should connect to your reconfigured net.

Now when you connect your phone to this same net you should be able to use the Roku app to control your Roku once again. Any other devices that you may have already configured to the new network will need to be set back to the old network connection settings.

THIRD METHOD

(I successfully used this method recently when visiting my timeshare. I brought a Roku from home and needed to configure it for the timeshare's network, but found the remote's batteries were dead, rendering the remote useless.)

This method is more complicated, but if you really need it …

In addition to a Roku still configured for its prior network and knowledge of the prior network's SSID and password as listed for method two, you'll also need:

-- A mobile phone with WiFi hotspot capabilities.

-- A second WiFi-equipped mobile device, either a phone or tablet, with the official Roku (not TheRokuChannel) app installed.

If you have all these things, here's how you do it:

1.) Configure the WiFi hotspot on your mobile phone to use the same network name (SSID) and password from your former home network that the Roku is currently configured to use. If your hotspot can use the 5 GHz WiFi band, switch it to the 2.4 GHz band for compatibility with all Roku models.

2.) After you turn on this hotspot, pull the power plug on your Roku for a few seconds then plug it back in. When the Roku starts up it should connect to the hotspot and through the phone to the internet. You just won't be able to control the Roku yet.

3.) Connect your second device (phone or tablet) to the first phone's WiFi hotspot network.

4.) Now that this second device and your Roku are both connected to the same WiFi hotspot, you can run the Roku app on the second device to gain control of your Roku using the app's remote control capabilities.

5.) Using the app on the second device, set up the new network on the Roku, via Settings > Network > Set up network, using the new network's SSID and password.

6.) When the Roku connects to the new network, disconnect the second mobile device from the WiFi hotspot and connect it to the new home network (SSID and password).

7.) You can now continue to use the Roku app on the second device to operate your Roku on the new network.

8.) The Roku is no longer connecting to your phone's WiFi hotspot, so you can shut that down. If you wish, you now can also connect this phone to your home WiFi and use the Roku app on this phone to control your Roku.

If you use method two or three I'd still suggest acquiring a compatible remote to make it possible to recover if your Roku ever drops its network connection and needs to be reconnected, and much simpler if you need to change to a new network again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
Sabi93
Newbie

Re: Connecting to WiFi without remote

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You are doing the lords work

Laylwyy
Newbie

Re: Connecting to WiFi without remote

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ima having that same problem. Help 

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Connecting to WiFi without remote

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Hi @Laylwyy,

Thanks for letting us know.

Connecting to the network without a remote may not be possible. We would highly suggest utilizing a physical remote to continue navigating the device, in this case, your Roku TCL TV.

Let us know if you need further clarification.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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Lucaj09
Newbie

Re: Connecting to WiFi without remote

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I was having this problem, finally figured it out. If you have an extra Ethernet wire you can connect tv directly to WiFi router. This will allow you to use the Roku app remote to connect wireless WiFi. Then you can disconnect Ethernet cord and use Roku app remote freely. 

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gart
Newbie

Re: Connecting to WiFi without remote

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SECOND METHOD SAVED MY LIFE!

 

i can now watch subway surfer compilations on my second tv while i play Minecraft on my other one. You are a gift to me from god. *hug hug kiss kiss*

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aaabiless
Newbie

Re: Connecting to WiFi without remote

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if u found a solution tell me because i have the same problem 🙏🏻

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renojim
Community Streaming Expert

Re: Connecting to WiFi without remote

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@aaabiless, if nothing in @makaiguy 's excellent post above helps you, then you need to obtain a physical remote.

Roku Community Streaming Expert

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I am not a Roku employee.
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