Remotes

[Val_F]

My info:

Roku Streambar 9102R

Software version 12.5.5 build 4174-95

Please message me if serial number or device ID is needed

[RokuCarly]

Hi, @sjl9069.

Thanks for providing us with these details. 

For the video clip, you may upload it on Google Drive and provide me with the link to it. You may then send the link to me directly from a Private message here in the community.

To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

Thank you so much!

Regards,
Carly

[RokuCarly]

Hi, @Val_F.

Thank you for these details.

If you can provide me with an Issue ID Tracker by using the voice command (if available) on your physical remote and saying "Tracker ID," that would help us. 

Also, a video clip of it happening would be great too. You may upload it on Google Drive and provide me with the link to it. You may then send the link to me directly from a Private message here in the community.

To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.

I'll be looking forward to your response.

Best regards,
Carly

[Joshckhan]

I'm having the exact same issue, started yesterday. Roku stream bar, 12.5.5 I also can't seem to send the moderator a message

[MitchellWassam]

I am having the same issue! Frustrating. 

Model 9101R2 - Roku Streambar Pro

Serial # YL004T186156

Software version - 12.5.5 build 4174-95

Device ID - 3K6444186156

GC Version - 11.6.21

Issue ID - 56-298-066

[Gkmarm]

I've done all the troubleshooting and am still having these same issues. I have a roku soundbar. My other roku is working fine. Just issues with the soundbar toggling. 

[RokuCarly]

Welcome to the Roku Community, @Joshckhan.

Thanks for letting me know about this. The team is investigating this issue, and we'd be happy to include your device in the process.

Please send me the following details I requested above, as well as the specific troubleshooting steps you have tried. If you prefer to send it to me via PM, you may select my username, View Profile, and on the right side of the page, select Send this user a private message.

I'll be looking forward to your update!

Best regards,
Carly

[RokuCarly]

Greetings from the Roku Community, @MitchellWassam.

We appreciate the details you have provided and would be happy to include your device in the investigation.

Additionally, can you please let me know the specific troubleshooting steps you have tried?

Thanks,
Carly

[RokuCarly]

Thank you for joining us here in the Roku Community, @Gkmarm!

We appreciate you sharing this with us. Rest assured that the team is currently in the process of determining the cause and finding the best resolution. 

Kindly provide us with the information I have requested above so we can include your device in the process of investigation. Also, kindly let us know the specific troubleshooting steps you have tried. 

We'll be looking forward to your update.

Best regards,
Carly

[MitchellWassam]

I have done the remote reset. The system update. Unplugged the Roku and taken batteries out of the remote. Disconnected the internet and reconnected.

I've done everything except for a factory reset, which others have said it doesn't make a change.

The remote and soundbar are 100% functional outside of the apps menu.