Remotes

[RokuERey]

Greetings Community users,

We're sorry for the trouble this issue has caused you. We believe that a software update has addressed this. To manually update your device, navigate to Settings > System > System update > Check now. Then try again to see if that works.

If the problem persists, please report back here along with the information requested by @RokuCarly.

We'll be anticipating your update.

Thanks,
Rey

[sjl9069]

What version is the update??  We just checked and there was no update. Do we need to restart the system for an update to kick in?

[sjl9069]

There is no update. Says system is up to date. We have soundbar pro. 

[Kvalentine68]

Im actually on my 3rd Streambar.  I have had a lot of issues and had hoped the newer models would be less annoying.

[sjl9069]

We just had the 3rd device delivered today. Thinking the same thing. Hopefully a newer device. ROKU really needs to figure this out. Maybe another update is needed. I’m beginning to regret my purchase. 

[ddubov]

Have tried all the troubleshooting steps outlined by @RokuCarly to no avail. Come on, Roku. My info is as follows:

Model 9101R2

Serial YL003P268852

Software v.12.5.5 build 4174-95

Device ID 3K6213268852

[ddubov]

Yes, I have tried all the troubleshooting steps outlined by @RokuCarly to no avail. Come on, folks, fix your machines. This pathetic.

My info is as follows:

Model 9101R2

Serial YL003P268852

Software v.12.5.5 build 4174-95

Device ID 3K6213268852

[sjl9069]

Software version: 12.5.5

Build: 4174

Model: 9101R2

Device ID: 3K6450671373

Seri number: YL0004671373

i can’t figure out how to attach a video.  If you give me an email address, I’d be happy to send it  

[Curlie74]

I'm also having this problem as of today. Same issue exactly. I can use the voice command or the search. Using the Roku Ultra LT.

[Curlie74]

@RokuERey- Update worked for me! Thank you!