Greetings Community users,
We're sorry for the trouble this issue has caused you. We believe that a software update has addressed this. To manually update your device, navigate to Settings > System > System update > Check now. Then try again to see if that works.
If the problem persists, please report back here along with the information requested by @RokuCarly.
We'll be anticipating your update.
Thanks,
Rey
What version is the update?? We just checked and there was no update. Do we need to restart the system for an update to kick in?
There is no update. Says system is up to date. We have soundbar pro.
Im actually on my 3rd Streambar. I have had a lot of issues and had hoped the newer models would be less annoying.
We just had the 3rd device delivered today. Thinking the same thing. Hopefully a newer device. ROKU really needs to figure this out. Maybe another update is needed. I’m beginning to regret my purchase.
Have tried all the troubleshooting steps outlined by @RokuCarly to no avail. Come on, Roku. My info is as follows:
Model 9101R2
Serial YL003P268852
Software v.12.5.5 build 4174-95
Device ID 3K6213268852
Yes, I have tried all the troubleshooting steps outlined by @RokuCarly to no avail. Come on, folks, fix your machines. This pathetic.
My info is as follows:
Model 9101R2
Serial YL003P268852
Software v.12.5.5 build 4174-95
Device ID 3K6213268852
Software version: 12.5.5
Build: 4174
Model: 9101R2
Device ID: 3K6450671373
Seri number: YL0004671373
i can’t figure out how to attach a video. If you give me an email address, I’d be happy to send it
I'm also having this problem as of today. Same issue exactly. I can use the voice command or the search. Using the Roku Ultra LT.
@RokuERey- Update worked for me! Thank you!