Issue Tracking Board

[AvsGunnar]

@corpcookie 

Looks to be a bug.  Existing thread here https://community.roku.com/t5/Channels-viewing/OTA-Channel-Guide-quot-No-Information-quot/td-p/10482... indicating Roku is looking into it.

[RokuEmmanuel-D]

Hey, @corpcookie!

Thanks for reaching out here!

We see that you're having an issue with the channel guide on your Roku TV, and we'd like to investigate further.

Could you share the info we need below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (Press the Home button five times, followed by the Back button five times)

Please get back to us soon!

Roku Community Team

[Ldss]

This started in feb. 2025 .. started after roku added icon to top of tv guide.  This is a roku program issue.  Appears they are not working on problem.  Looking at history this seems to happen every year 2022 thru 2025 .  Must restart tv to get tv info ..  goes away shortly after restart...

[kmcknight1026]

This happens every day for months.  I'm in Amarillo, Tx.   I have rebooted multiple times and update system.  See info and photo of what issue is.  Appreciate any assistance you can give me.  Thanks, Kay McKnight

Roku SN X01200NDDR3R

TLC model  58S455

I don't see where to add photo of issue, but the subject "no information" shows up and guide is missing into.

[zilpo]

Does anyone have a solution other than turning the TV off/on every time you need channel information?

None of the solutions offered in the past do not last more than a few minutes. I expect a lot better than this from ROKU. Going to loose customers.

[artist2000]

Same thing is happening to me. I have to go HOME and start over for tv listings to appear.

Also, if I scroll over a few hours, most of the listings appear but go back to the actual time? NO INFORMATION AVAILABLE.

I’ve rescanned, rebooted, software updated and nothing has changed. I have a strong wi-fi connection according to the information on my TCL Roku tv. 

[Mooredairy]

Same here. Two ROKU tv’s started missing the information at the same time!  Two different models!  Software bug???

[tomwhite]

Why? you guys never do anything.

[smgw952]

I'm having the same issue with the Channel Guide reverting to "No Information. I have done the Software Update AND the System Restart, but the Channel Guide drops the information within a few minutes.

Any other recommendations?

[RokuTakashi]

Hey, everyone.

Thanks for keeping us posted on this thread.

Our team is currently doing our best to address this issue.

To assist us in our investigation, could you please provide the details requested by @RokuRiamieD earlier in this thread?

This information will help us develop a fix.

Thank you for your patience and understanding as we work on this.

Thanks,
The Roku Community Team.