Issue Tracking Board

[tomwhite]

Why? you guys never do anything.

[smgw952]

I'm having the same issue with the Channel Guide reverting to "No Information. I have done the Software Update AND the System Restart, but the Channel Guide drops the information within a few minutes.

Any other recommendations?

[RokuTakashi]

Hey, everyone.

Thanks for keeping us posted on this thread.

Our team is currently doing our best to address this issue.

To assist us in our investigation, could you please provide the details requested by @RokuRiamieD earlier in this thread?

This information will help us develop a fix.

Thank you for your patience and understanding as we work on this.

Thanks,
The Roku Community Team.

[Dusty1955]

Why not just roll back the software until you can get your act together?

[smgw952]

Hope this works - this is a pic of the details of my Roku TV

My tracker ID info:

[Hose53]

I see this has issue has been reported a number of time and possible solutions. I have had the same problem and have tried all the suggested fixes. None of the fixes are stable after about 30 minutes the channel guide loses information and displays "No Information".

This happens to both TVs, one is a Westinghouse Roku TV the other is a Samsung Roku TV.

I have done the reset multiple times and all the different routines that have been posted including Restart with Last Channel

[DRIVINITHOME]

Any fix for the lost channel info yet?

[tsmith3480]

This is not solved. As the op stated, the guide displays the correct information for about 15 minutes after a reboot, then goes to "no information" for all OTA channels. I've checked for updates and rebooted several times but the issue persists. TCL 65S435 Software version 14.1 Hardware C142X

[danielinHayward]

Same Problem and I've done the check for updates and restart the system.  It worked for about an hour and a half yesterday evening and went back to no information.

TC model 55R635

Serial X003000LNFKS

Device ID S05EY1CLNFKS

Software Version: 14.1

Image Link:https://imgur.com/a/hyMFLnt 

[Slingnut]

I have the same issue.   Software is up to date.   Changing zip codes, no help.  This is on live tv using my antenna.  Turning off and on pulls in channel guide for a few minutes.  North Carolina.