Issue Tracking Board

[nmb48150]

i'm still losing seemingly random channels, but after rebooting the entire section of 'Add-ons' reverts back to 'no information' the quickest.

[MotorcycleCindy]

I have a Roku TCL 55 in tv. The problem started with the no information on the live channel lineup about the same time y'all added the tiles located above the TV lineup. You can watch a TV show for a while then go back to the channel lineup and when you do... no information is shown. Sometimes you have to go back to the home screen and go back into the lineup and hope it appears. Otherwise you have to unplug the television set. Please fix the problem it's on your end not ours.

[nmb48150]

i don't know if this helps but i have 'no information' for all channels in the current time slot but starting on the next hour of the guide i have information. ie. 7am has no information but starting at 8am it has values, the current time is 7:45

[mjrrobins]

As of last night, the guide information was working. I will look agian later today and let you know. Thank-you.

[MotorcycleCindy]

Still not working. You can select a channel.. watch TV for a while.. go back to Live Channel Lineup.. NO INFORMATION. 

[Macrokr55]

Ok, well, yesterday evening past 7pm CDT the no information problem returned for the evening, this morning at least for a couple everything is working again.  Looks like they are still rolling in (and out) code fixes.  Seems like kind of a "Tone Deaf" customer service model being practiced here.  At least it's better than it was.  Pro tip, since I got this (My TCL Roku TV)  I have kept it and the other devices in the system running though a surge protecting power strip and I turn this off at the end of the day, otherwise the TV always stays in standby mode.  Just like an old school PC you need a full power off and on to keep these devices reset and updated on a regular basis.  😉

[Bob75]

PLEASE ROKU FIX THIS PROBLEM,

IT IS NOT FIXED

[bratface]

NOT SOLVED!!!!

[MotorcycleCindy]

These problems started about the time the quick link to channel tiles were added above lineup. We do not need those. Tv does not go back to the last channel tv was on when you turn it on. Goes to tiles. Please remove them.

All of this reminds me of when you buy a new cell phone. You get it set up how you like it. Then all of a sudden the manufacturer decides you need an update.. an update takes place and completely destroys everything you had on your well functioning phone. This is what's now going on with our well-performing tvs. Thank you roku.

[bratface]

Yep, that describes Roku for the last few years!

When I turn it on in the early afternoon, usually everything is fine, but around 4:00 pm it starts up again & by 5:00 pm the whole grid says NO INFORMATION! I can go to system updates & 'check for updates' (last one was at the end of December 2024) & go back & it will be fine for a few hours. BUT WE SHOULDN'T HAVE TO KEEP FIDDLING WITH IT TO HAVE THE TV WORK PROPERLY!

IT'S A FREAKING PAIN IN THE **bleep**!