Hi Community users,
We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update.
Update (July 18th): We've identified the problem and expect a fix in a future update.
In the meantime, we recommend performing a factory reset. Here’s how:
Locate the reset button on your Roku device, which is usually on the back or bottom.
Ensure your Roku TV is powered on.
Press and hold the reset button for exactly 10 seconds.
Watch for a fast-blinking light, indicating that the reset is in progress.
Once the light blinks at a normal rate, release the button.
Update: 7/16 - Under investigation
You can attempt the following steps using your remote control to trigger an automatic restart of your Roku device:
Resolution: Perform a manual factory reset
Previous update: 7/11 This issue is currently being investigated.
To assist us in resolving this, please provide the following information:
Thank you once again for your understanding and cooperation.
Best regards,
The Roku Community Team
Hi Community users,
Thank you for keeping us posted!
We understand that you are experiencing issues with the Roku TV as it was not able to detect or reconnect to your network after getting disconnected. We would be pleased to help you even more. Please try to factory reset your Roku TV by following the steps below.
Using the physical button
Located on the back or bottom of your TV, the physical Reset button is either tactile or pinhole-designed and requires a straightened paperclip to open. Once you locate the Reset button and your Roku TV is powered on, press and hold the button firmly for about 10 seconds.
Please let us know if the issue is fixed or reply to the thread for further assistance, we will be glad to help you.
Best regards,
John
Some one help please it’s been a week and I’ve tried everything Onn Roku tv will not connect to my internet. It stopped working out of nowhere and everything else works on my Wi-Fi
Hi, @Mixedbreed04
Thanks for posting here in the Roku Community.
We appreciate you for reaching out to us for support, and we'd be more than willing to assist. We recommend performing the steps below to resolve the issue.
Reset Network Connection:
System Restart
Additionally, you can perform a system restart on your modem/router. Further, we also recommend trying to connect to a hotspot to see if you're able to maintain a connection.
Please keep us posted on what you find out.
Best wishes,
Kash
My Roku TV will not connect to the house Wi-Fi but if I Hotspot from my phone it will connect and I can watch my streaming services. What does this mean? Every other device including my FireTV connects and works without any issues.
Hi, @LatoyaSB
It's our pleasure to welcome you here in the Roku Community.
Thank you for informing us about the network issue you're experiencing with your Roku TV. We want you to know that we are here to assist you. Have you tried the troubleshooting steps we provided earlier in this thread? Additionally, we suggest restarting your modem/router to see if it resolves the issue.
Keep us posted, and we'll assist you further.
Best wishes,
Kash
This happens to me to, about to take this tv back. Ive tried every trouble shooter and nothing fixes it. I think its the brand of tv. Everything else has no issue.
Hi, @morgan7333
Thanks for posting here in the Roku Community.
We understand that you're having trouble connecting your Roku TV to the internet, and we're sorry to hear about the trouble this has caused you. We're here to assist. What specific troubleshooting steps have you already performed? Also, when did you first encounter the issue, was there an update? Further, have you tried connecting to a mobile hotspot?
With more details referring to the issue, we'll be able to assist you further.
Best wishes,
Kash
Hi @Normdeb72,
We appreciate the response!
Please note that a few recent network connection problems have been reported that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers, but it's possible they could also occur with user-owned routers that have received updates.
If you need to make configuration changes on equipment supplied by your internet provider but have no access to its settings, you may request your internet provider to make the changes.
All the best,
Chel
I am having the same issues. Roku gives a message that it has lost internet connection yet every other devices is fine. The issue is with Roku not the internet. How do we fix this.
To anyone with this issue, please just invest the few dollars it costs for a simple Ethernet cable and hook it up. I don't promise this will eliminate every and all internet connectivity issue, but it WILL eliminate NEARLY all of them
EDIT: If your router doesn't support enough Ethernet ports, just purchase an Ethernet switch. they're in the neighborhood of lower $20's and will offer you enough expansion for hardwired LAN to suit most people's purposes. I use two, both of which add ten more ports (each using two router ports). This set up has virtually eliminated ALL Wi-Fi issues. Just Google "Ethernet switch." It'worth the effort and minimal expense. Trust me or don't. It's up to you.