Issue Tracking Board

[RokuJechealR]

Hi @BostonBob27,

Welcome to the Roku Community!

Thanks for letting us know about your connectivity experience with your Roku TV and for taking the steps to resolve the issue. What is the brand of your Roku TV that has a problem? Are you encountering any error codes or messages? Could you specify the specific troubleshooting steps you have taken to resolve the issue? Also, who is your internet service provider? (ISP)

We look forward to hearing from you and looking closely into this issue.

All the best,
Chel

[Andy488]

Why is it taking forever to turn on the TV? It should INSTANTLY hook up to the Internet and STAY hooked up like my phone. I shouldn't have to go through a hundred steps!

[RokuJechealR]

Hi @Andy488,

Welcome, and thanks for posting to the Roku Community!

We understand that you are having an issue with your Roku device. We would like to know more about the problem you've been experiencing so we can offer you some help.

Refer to these questions to better identify the issue you're experiencing:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• How long have you been experiencing this problem?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages?
• What troubleshooting steps have you taken so far to resolve the issue?

With more information, we'll be able to assist you further.

All the best,
Chel

[Agracecardenas]

hello, I keep getting ERROR 009.

this is my second Roku tv. I had the same issue with the previous one. I have done all troubleshooting I can find and still my tv is not connecting to the internet. However, it does connect with my personal hotspot using my phone. Please help me with this. 

[RokuJohnB]

Hi @Agracecardenas,

Greetings from the Roku Community, and thanks for the additional information!

We would like to gather more details and investigate further this issue that you had with Roku TV. Could you provide us with the Device ID, including the model number of your Roku TV?

We look forward to hearing from you and looking closely into this issue.

Many thanks,
John

[Dreamnest3]

I am having the same issues. Roku gives a message that it has lost internet connection yet every other devices is fine.  The issue is with Roku not the internet.  How do we fix this.

[MrXxx]

To anyone with this issue, please just invest the few dollars it costs for a simple Ethernet cable and hook it up. I don't promise this will eliminate every and all internet connectivity issue, but it WILL eliminate NEARLY all of them 

EDIT: If your router doesn't support enough Ethernet ports, just purchase an Ethernet switch. they're in the neighborhood of lower $20's and will offer you enough expansion for hardwired LAN to suit most people's purposes. I use two, both of which add ten more ports (each using two router ports). This set up has virtually eliminated ALL Wi-Fi issues. Just Google "Ethernet switch." It'worth the effort and minimal expense. Trust me or don't. It's up to you.

[renojim]

@MrXxx, you're missing one important point - not all Roku devices have an Ethernet port and not all that don't support a USB Ethernet adapter.  Not to mention, most homes aren't wired with Ethernet to every room.  But I agree, if at all possible, use an Ethernet cable.  🙂

[RokuJohnB]

Hi @Dreamnest3,

Greetings from the Roku Community, and thanks for keeping us posted!

We understand you are having a problem with the Roku device since it disconnects from your Wi-Fi. We're happy to assist you further. Please check if the router allows disabling DFS, or you may reach out to the internet service provider for additional help.

Hope you'll find this info useful. Let us know in case you still have any concerns.

Regards,
John

[Bullwinkle68]

I’ve used Roku for many years.  Seems like every couple of years they die and I have to replace them.  I never had issues with the older models but I think the newer ones have issues. Just replaced one that quit working. Got the Ultra LT model.  
Problem 1) Icons on main menu showed as empty boxes without any picture inside. Connected to the channels but couldn’t read the tiny print above them. Exchanged it for same model and had same problem. It resolved itself after a few hours. 
Problem 2) Same issue you have with Wi-fi disconnecting.  My other devices stay connected so it’s not the router.  
When I turn on the tv, it says no signal.  Pressing the home button several times seems to reconnect to wi-fi so far.  It also drops connection when I pause the program for a few minutes.  
Problem 3) Photo Stream works intermittently. When it doesn’t work, I get the Roku name scrolling on the screen as screensaver.  
Seems to me that every time they “improve it” they create new problems.  The old Roku worked fine.  
They need to learn from the old adage. 
If it works, DON’T FIX IT !!!!!