Issue Tracking Board

[RokuMaryEF]

Hey Roku Community,

We've received reports about the ESPN channel showing a "Connection Error" message. 

If you're encountering this problem, please reach out to ESPN Support directly for more details on this error and the channel's functionality, as many channels are developed and maintained by their respective providers.

You can contact ESPN Support here: Streaming on ESPN – ESPN Fan Support.

Thank you for your understanding and patience!

Best,
The Roku Community Team

[mwebbertn]

I'm having same error. Went through these steps and did not fix the issue. The thing about this that is strange to me is that it only occurs on some of the ESPN content. I have been able to access all content since this Roku was installed last year and up until a week ago that was still the case. I'm still able to access most of the ESPN content just fine as it is just hit or miss on which selections are going to return this error. Certainly not an internet connection issue. But very frustrating. I can log onto my PC or go to my Fire Stick and access the same content just fine.

[JM54]

I was having the EXACT same issue! Called ESPN, no help, called Roku, no help! So I decided to “re-boot” my internet/wifi equipment! Restarted my Internet modem and it worked! I am no longer getting that connection error in ESPN app! So try re-starting/ re-booting your Internet devices! It worked for me! Hope this helps! 

[JM54]

I was having the EXACT same issue! Called ESPN, no help, called Roku, no help! So I decided to “re-boot” my internet/wifi equipment! Restarted my Internet modem and it worked! I am no longer getting that connection error in ESPN app! So try re-starting/ re-booting your Internet devices! It worked for me! Hope this helps! 

[RokuJharra-Q]

Hi @JM54!

Thank you for posting here in the Roku Community!

We appreciate you informing us about your streaming issues on this channel. We're here to help you out and get to the bottom of this. In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

1. Remove the channel. Highlight the channel tile on your home screen and press * to open the Options menu. Select the Remove channel and confirm.
2. Restart your Roku device. Go to Settings > System > Power (skip, if unavailable) > System Restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If you're still unable to play titles from a single channel after trying the suggestions above, contact the channel provider's customer support for assistance.

See more tips and troubleshooting steps for this type of issue here: How to resolve a channel playback issue. This should fix the problem you're having, but if it doesn't, please let us know so we can further assist you.

Thanks,
Jharra

[Asellus]

Hi.

I contacted ESPN, and they said that I should contact you about this error with your app. I have ESPN 3 through my internet provider, so it authenticates over my internet connection. I don't log in with a tv provider. This is through my Roku streaming box (Roku Express 4K+ 3941X). Conversation with them below. I restarted my internet and Roku, and no changes. Live events work, but not replays. Replays on ESPN 3 were working fine on Sunday and Monday, but are no longer working. When I click on them, they pop up a connection error message. Please help.

[RokuTakashi]

Hi, @Asellus 

Thanks for posting here in the Roku Community.

We understand the issue you have encountered with the ESPN, and we appreciate your efforts in reaching out to their support regarding this matter. We'd like to collect further details that our team needs for this issue to be investigated further. Kindly provide the details below:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

Once these details are made available, our team will review the issue and will work on it.

Best wishes,
Kash

[Asellus]

[elainesworld100]

I am having the same issue with the exact same pattern. ESPN3 replays are giving me the same error, but live events are working fine. However, I use YoutubeTV as my TV provider in the ESPN app.

[RokuTakashi]

Hi, @elainesworld100 @Asellus 

Thanks for providing the details requested in this thread.

We have forwarded your concern to the appropriate Roku team, who'll further review and investigate the issue. Once more details have been developed, we'll provide an update in this thread.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash