Issue Tracking Board

[qlt503]

Just wanted to add that I’m having the same issue. I hope that it’s resolved soon, because I really want to be able to access college football game replays in the app and the season starts tomorrow. 

[RokuEmmanuel-D]

Hi, @qlt503.

Welcome, and thanks for stopping by here in the Roku Community!

We understand that you're having trouble with ESPN, and we'd like to help you get it working again so you can quickly get back to streaming.  

To add your Roku device to the current investigation of this issue, please share the following details with us:

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About).
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Channel build version.

We are anticipating your prompt response.

Regards,
Emman

[qlt503]

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @qlt503.

We appreciate you supplying us with the information needed to proceed with the investigation.  

Rest assured that we've already forwarded this to the appropriate Roku team for review. We are thankful for your cooperation and understanding in this matter. 

In addition, this is just a quick reminder that we need the Channel Build Version to start the review. You can find it by highlighting the App and then pressing the Star * button on your Roku remote.

We'll surely update this thread once a resolution has been provided.

We are hoping that everything will be sorted out for you soon. 

All the best,
Emman

[iplay10us2]

I am having the same problem. I can watch ESPN3 live events, but not any "On Demand."

I have direct tv stream and am using 3810rw Streaming stick+.  Software 13.1.4     Build 1512-50

[RokuEmmanuel-D]

Thanks for sharing it here in the Roku Community, @iplay10us2.

We appreciate you letting us know about this, and we'd be happy to pass this along to the appropriate Roku team for further review and investigation. 

Also, we need the Channel Build Version of ESPN and a photo of the incident to gain additional insight into your concern. 

Rest assured that we'll update this thread once a resolution has been provided. We're grateful for your understanding and cooperation in resolving this matter. 

We are looking forward to your response.

Kind regards,
Emman

[iplay10us2]

[iplay10us2]

[RokuEmmanuel-D]

Hi, @iplay10us2.

Thanks for supplying the additional information, and we appreciate your cooperation in resolving this matter. 

We've already passed this on to the right Roku team for a thorough review and investigation. Your understanding and patience are highly appreciated as our support team works to provide the best solution.

Let us know if you need further assistance. We're always ready to help.

All the best,
Emman

[Gitpikker]

I'm having the same problems with my Roku Tv that only started this month. Used to work fine for all content. Too many people are experiencing this problem too. I've tried everything from resetting my network to reloading the app and all other suggestions. It's obviously not a network problem because limited content will stream fine. This is the only app that I'm having trouble with so it must be ESPN's problem but calling them or Roku give no results.