Features, settings & updates

[CTOCSE8]

Yikes...No holiday shows for you.  Perhaps Roku slow walking for sale to Amazoon, at a discount???

[DTFlash]

Just tried again and it finally worked. Roku didn't contact me so maybe they fixed it globally?

[RokuJechealR]

Hi @antonioarriaga1,

We appreciate you for being part of the Roku Community!

We do not have enough details from your original message to make an effective suggestion.

Could you tell us more about your concern?

Note: never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

Looking forward to hearing your thoughts.

Thank you,
Chel

[CTOCSE8]

Just in time for a Holiday stream!  Doubt they've fixed it globally as long is this one has gone on with "new" instances for nearly year.  As a former software tester, I'd be embarrassed if something I tested got into the release pipeline and was turned loose on the public.

[Ramon22]

After months it finally works.

[rnzxmas]

 So I got a Hisense Roku 43" 43R6G TV that I got from Aug 2023. I use it normally. Last time I used it was last night. But this morning, it suddenly stopped working, like it won't bootup. Tried anything that I've on the internet including your website. Tried Software Update via recovery mode, it does say 100% on the software update but still on the bootloop and it'll take me back to the recovery screen. Also tried updating with the help of USB stick, but still failed. Even tried reseting it by pressing the small button at the back of the television but it'll still take me on the recovery mode. So my last resort is contacting you guys. Hope you can help me out. Attached below is my device details. Thankyou 

[Nicooleo]

I’m on a loop with the purple recovery mode screen and grey screen that has the onn.Roku TV logo. I have tried all sorts of things listed. How do I give you guys my information without displaying it. And anybody figure this out yet? 

[Babynurse]

Yes, I need help. My 55” TCL ROKU/TV is stuck in recovery mode. I’ve tried ask the reset and it won’t work. 

version: 30F.04E12221A

 serial #: YS00XK983198

 device ID:  FT28CX983198

 hardware ID:  7118X

TCL model:  55S517

 Please contact me @ (Sensitive information)

ASAP PLEASE

[RokuEmmanuel-D]

Welcome to the Roku Community, @Babynurse!

Thanks for flagging this issue. We completely understand that you need urgent assistance with this, and we're here to help. 

Rest assured that we'll pass this forward to the team for further investigation. We appreciate your patience and understanding as we work to resolve the issue. 

We'll keep you posted.

Best,
Emman