Features, settings & updates

[Nenely]

It appears that the photo streaming issue of all uploaded photos not appearing has gone on for a few years.  Does Roku have any plans to address?  Or is this an app that was a good idea but your software engineers either has other priorities or Roku decided this is a service they no longer feel they can provide.  Just let the public know.  It’s frustrating following all the suggested fixes with no real solution to the problem.

[RokuJohnB]

Hi @Nenely,

Welcome to the Roku Community!

Thanks for letting us know about this behavior with the Photo Stream not showing the entire set of photos that you've uploaded. Let's work on this together to fix it. Kindly follow and perform the troubleshooting steps below to resolve the issue:

1. Remove the Photo Stream channel by highlighting it and pressing the star (*) button.
2. Restart the Roku device from Settings > System > System Restart.
3. Install the channel again.

Also, each photo appears for 10 seconds, and the stream loops in random order during a slide show. You can see more here: How to use Photo Streams on your Roku streaming device

We hope this helps, and please keep us posted if the problem still persists.

Best regards,
John

[SL8]

This is ridiculous. You keep offering the same solution over and over and it DOES NOT WORK.

[stargazer1]

Still an annoying problem.  Get your programmer to change loop limitations in the code; should be easy.  Get on with it!

[Doggiemom]

So Roku are you going to fix this issue?!?  I too have the same issue and it is very annoying. Again since so many of your clients are experiencing the same issue, then that would lend us all to believe that this is a Roku issue and we can’t resolve it on our end. 

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reaching out here in the Roku Community!

We apologize for the inconvenience this may have caused you, and we understand how frustrating this must be. Rest assured that we're here to get this investigated. 

To assist us with the investigation, please provide the following details below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon. 

Best,
The Roku Community Team