Forum Discussion
Still an annoying problem. Get your programmer to change loop limitations in the code; should be easy. Get on with it!
So Roku are you going to fix this issue?!? I too have the same issue and it is very annoying. Again since so many of your clients are experiencing the same issue, then that would lend us all to believe that this is a Roku issue and we can’t resolve it on our end.
- RokuEmmanuel-D8 months agoCommunity Moderator
Hi Community Users!
Thanks for reaching out here in the Roku Community!
We apologize for the inconvenience this may have caused you, and we understand how frustrating this must be. Rest assured that we're here to get this investigated.
To assist us with the investigation, please provide the following details below:
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
Please get back to us soon.
Best,
The Roku Community Team