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Jayhew99
Newbie

Backdrops won't link my photos for use

I have linked my google photos and have uploaded my own photos from my device but the albums aren't showing up

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Backdrops won't link my photos for use

Hey, @Jayhew99.

Thanks for sharing this here!

We see you're having trouble using Backdrops on your Roku, and we're here to investigate.

To give us more idea of your concern, could you share some info?

  • When did you first notice this issue?
  • Have there been any recent updates before this happened?
  • What steps you have tried so far in an attempt to resolve the issue? 
  • Are there any error messages, or you're only seeing a black screen?
  • A photo could be very helpful in taking a closer look.

Can’t wait to hear from you soon!

The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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