Features, settings & updates

[Teresa751]

Issue ID 

UP-467-559

Right now however, since this morning, the menu volume is working (the click sounds), and the audio is better and even. 

I wasn't asked for an issue ID originally. Why? 

[RokuJechealR]

Hi @Teresa751,

Greetings from the Roku Community!

Thanks for giving us more information regarding this problem. Please be aware that the team is hard at work investigating the issue, we still haven't received any feedback back as of the moment, but rest assured that we'll send the update once we have it.

We appreciate your patience while we investigate this issue.

All the best,

Chel

[Teresa751]

Thank you very much! 

Have a blessed Thanksgiving 

[Teresa751]

Now it's not working again. I reset my device and no longer any menu click sounds and the audio isn't as good. 

ID: UP-467-887

[RokuERey]

@Teresa751,

Thanks for keeping us posted on how it goes.

We initiated an update to the appropriate Roku team for additional details about this issue you're experiencing.

We still don't have information about this and how things are happening. But we'll make sure to keep in touch here.

Thanks for your understanding.

Regards,

Rey

[Teresa751]

Any information yet? 

[RokuCarly]

Hi, @Teresa751.

Thanks for getting back to us. We don't have any further updates or information from the appropriate Roku team yet. 

No worries! We'll be sure to update this thread and let you know.

Your patience and understanding are highly appreciated.

Thanks,
Carly

[IdiotBastard]

Still broken.  No updates. ☹️

[Teresa751]

I know. I'm still waiting for a software update to fix this. 

😞

[Teresa751]

There was an update on 12/14/23 and yesterday 12/15/23 the menu volume was working. I thought it might have been fixed. But this morning 12/16/23 it's not working again.