Roku 3930X is stuck on bouncing logo screen
I clicked on "update now" and I thought it was updating (took a picture because of issues last week). However, it's never returned to the homescreen. It's been on the bouncing logo screen for over 2 hours now.
Hi, SDE13
Thanks for posting here in the Roku Community.
We appreciate you for sharing this information with us, and we would be more than glad to assist further. As a start, we recommend proceeding to factory resetting your Roku device. Please be advised that a factory reset clears the majority of data from your Roku device and resets it to a factory default state. After you complete a factory reset, you need to set up and configure your Roku device again.
After proceeding to factory resetting your device, kindly set it up again and see if you're able to update your device.
Please keep us posted on how it works.
All the best,
Kash
