The problem is nothing the tv will give you a error message to follow. The roku tv will not show up on the s24 android phone no more to mirror off phone. When tv was fresh out the box it would connect with android sometimes but it was buggy and tv would have to be turned off and back on and then if I was lucky I could connect the phone and mirror to roku. Phone and wifi and network settings on everything have been reset back to factory specs and it did not help. After the roku updated the software is when I noticed it stop mirroring at all.
Device model: 55R6A5R
Serial number: X013300TVHVL7
Device id: S0NX737VHVL7
Software version: 14.1
Blootooth works and apple are play works. But Smartview dosent work with roku anymore. Now I use smart view with the Firestick in the hdmi port on roku.
I did all that reseting everything also. Sometimes it work most times it dosent. Only thing I didn't try is a factory reset of the tv because the problem got real bad after I updated software on roku. But like I said, I just cast to the firestick that plugs in the hdmi port. Smart view works with the stick.
Hi, @Fifthtapped.
Thanks for posting here in the Roku Community!
We apologize for any inconvenience this may have caused you. We know how frustrating this can be, and this is not the experience we want you to have.
We'd like to thoroughly investigate this matter, and to help us in the process, could you provide the following information below?
Your cooperation and patience as we work to resolve this is highly appreciated. Please get back to us soon.
Best,
Emman
Thanks for keeping us posted, @Fifthtapped!
We appreciate your cooperation in helping us understand your concern better. Rest assured that the information you provided will be forwarded to the Roku appropriate team for a thorough investigation.
In the meantime, could you also provide the details below?
Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
Please get back to us soon.
Best,
Emman
Hi, @Fifthtapped!
The team is investigating this issue. To proceed with the process, could you please provide the information requested above?
We are looking forward to your prompt response.
Best,
The Roku Community Team
I have a Samsung s24 plus. Android version 14
Thank you for getting back quickly, @Fifthtapped!
We appreciate your effort in supplying this. But there's one more information we need for us to proceed with the investigation.
Could you also provide the Tracker ID, please? We will be able to identify the problem through this.
Looking forward to hearing from you soon.
Best,
The Roku Community Team
Track id is L7-023-024
Thanks for the prompt response, @Fifthtapped!
Perfect! Now we can proceed with the investigation process. We'll let you know if we get any information from the team regarding the issue and get back to you for updates.
Let us know if you need more help.
Best,
The Roku Community Team