Features, settings & updates

[Garymaynard]

I have the same issue. Tried in another tv and no results. Tried warranty route but getting no where. Only a few months old. 

[RokuTakashi]

Hi @Garymaynard,

Welcome to the Roku Community!

Thanks for bringing this behavior to our attention. We'd be more than happy to assist you with this, and we'll need more information to understand this issue better. Could you please specifically elaborate on the issue you're having? Also, what Roku device are you using?

With more detailed information, we'll be able to assist you further.

All the best,
Kash

[Garymaynard]

Hi kash

I am using the express 4K +. It worked for a few months then all of a sudden stopped. If I unplug and start over, I get the initial dancing Roku logo across the screen then 10-15 seconds later it goes black and “no signal” appears. I have tried different tv as well as new hdmi. The remote works and will work volume, with no sound of course, and powers on and off. The factory reset does nothing as well. 

[RokuAnjelie · Accepted solution]

Hi @Garymaynard,

Thanks for the response!

We appreciate the information provided and the actions taken to resolve the issue. 

We have passed along your information to our Support team. They will reach out to assist you further.

Please let us know if there is anything else we can do to help you.

Thanks, 

Anjelie

[Garymaynard]

Hi Still no response from support team and still without a tv. Im not sure how this is acceptable customer service. Do i really need to go buy something else because Roku does not respond to warranty issues?

[RokuCarly]

Hi @Garymaynard,

Thanks for bringing this to our attention. Rest assured that we already did a follow-up with our Support team. We advise you to keep your lines open and check your emails from time to time for updates from them. In the meantime, your patience and understanding are very much appreciated. 

All the best,
Carly

[Kendram]

Did you ever get an answer from Roku support?  I am having the exact same issues and zero luck.  Thank you.

[RokuJohnB]

Hi @Kendram,

Welcome to the Roku Community!

We would be happy to look further into this issue, but we need more details. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV) How are you powering your Roku? What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John