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Garymaynard
Reel Rookie

No signal Roku logo comes up then no signal

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I have the same issue. Tried in another tv and no results. Tried warranty route but getting no where. Only a few months old. 

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RokuAnjelie
Community Moderator
Community Moderator

Re: No signal Roku Logo comes up then no signal

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Hi @Garymaynard,

Thanks for the response!

We appreciate the information provided and the actions taken to resolve the issue. 

We have passed along your information to our Support team. They will reach out to assist you further.

Please let us know if there is anything else we can do to help you.

Thanks, 

Anjelie

Anjelie A.
Roku Community Moderator

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RokuTakashi
Community Moderator
Community Moderator

Re: No signal Roku Logo comes up then no signal

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Hi @Garymaynard,

Welcome to the Roku Community!

Thanks for bringing this behavior to our attention. We'd be more than happy to assist you with this, and we'll need more information to understand this issue better. Could you please specifically elaborate on the issue you're having? Also, what Roku device are you using?

With more detailed information, we'll be able to assist you further.

All the best,
Kash

Takashi O.
Roku Community Moderator
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Garymaynard
Reel Rookie

Re: No signal Roku Logo comes up then no signal

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Hi kash

I am using the express 4K +. It worked for a few months then all of a sudden stopped. If I unplug and start over, I get the initial dancing Roku logo across the screen then 10-15 seconds later it goes black and “no signal” appears. I have tried different tv as well as new hdmi. The remote works and will work volume, with no sound of course, and powers on and off. The factory reset does nothing as well. 

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RokuAnjelie
Community Moderator
Community Moderator

Re: No signal Roku Logo comes up then no signal

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Hi @Garymaynard,

Thanks for the response!

We appreciate the information provided and the actions taken to resolve the issue. 

We have passed along your information to our Support team. They will reach out to assist you further.

Please let us know if there is anything else we can do to help you.

Thanks, 

Anjelie

Anjelie A.
Roku Community Moderator
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Garymaynard
Reel Rookie

Re: No signal Roku Logo comes up then no signal

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Hi Still no response from support team and still without a tv. Im not sure how this is acceptable customer service. Do i really need to go buy something else because Roku does not respond to warranty issues?

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RokuCarly
Community Moderator
Community Moderator

Re: No signal Roku Logo comes up then no signal

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Hi @Garymaynard,

Thanks for bringing this to our attention. Rest assured that we already did a follow-up with our Support team. We advise you to keep your lines open and check your emails from time to time for updates from them. In the meantime, your patience and understanding are very much appreciated. 

All the best,
Carly

Carly Y.
Roku Community Moderator
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Kendram
Newbie

Re: No signal Roku Logo comes up then no signal

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Did you ever get an answer from Roku support?  I am having the exact same issues and zero luck.  Thank you.

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RokuJohnB
Community Moderator
Community Moderator

Re: No signal Roku Logo comes up then no signal

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Hi @Kendram,

Welcome to the Roku Community!

We would be happy to look further into this issue, but we need more details. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV) How are you powering your Roku? What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

John
Roku Community Moderator
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