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Elizalde21
Channel Surfer

TCL G138X Stuck on Red Screen after inicial setup-update

I just Got this new TV TCL G138X a few days ago,

After following the initial setup, wireless setup It download the most current update, then the TV restarts and gets Stuck in red Screen.

I have done factory reset, USB manual update, nothing works

Brand TCL

Model G138X

SN XO1200C05NL7

Labels (2)
16 REPLIES 16
RokuTakashi
Community Moderator
Community Moderator

Re: TCL G138X Stuck on Red Screen after inicial setup-update

Hi @Elizalde21,

A warm welcome to the Roku Community!

Thanks for bringing this to our attention. We would be more than glad to assist you with this. For us to better understand the issue, could you please send us an image of the red screen that is showing on your TV after it restarts?

Please keep us posted.

All the best,
Kash

Takashi O.
Roku Community Moderator
Elizalde21
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

1000039790.jpg

This first picture is before connect and actívate

 

1000039796.jpg

After setting up the network It gets latest update

 

1000039800.jpg

After finish update, the TV restarts and gets Stuck in this red Screen for hours.

Cant do anything, only reset AND start the proccess again

RokuTakashi
Community Moderator
Community Moderator

Re: TCL G138X Stuck on Red Screen after inicial setup-update

Hi @Elizalde21,

Thanks for keeping us posted.

Have you tried contacting TCL about this particular issue? Reaching out to them and inquiring further about this for resolution is a good option. Roku TV manufacturer provides support with their TV.

You can contact TCL here: TCL Support or at 1-877-300-8837

All the best,
Kash

Takashi O.
Roku Community Moderator
EduardoRP23
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

Hey I have the same problem? Do you find the way to mane works find the SMART TV? Im from México so the call Center TCL México it doesnt attends this problem, they say that I have to call to TCL US but the Phone doesnt make the call. 

0 Kudos
RokuTakashi
Community Moderator
Community Moderator

Re: TCL G138X Stuck on Red Screen after inicial setup-update

Hi @EduardoRP23,

Welcome to the Roku Community!

We understand that you've encountered a problem with your TCL Roku TV. You can reach out to TCL support directly at this link for further assistance: TCL Support

There are available options to connect with TCL support regarding your concern with the provided link above.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
Elizalde21
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

I did call TCL we did some test, with no success, I'm from México too, I got the TV from Amazon and still under warranty, I was told by TCL to use the warranty and send back. It looks like there Is a problem with the software, but Roku tells you to reach TCL

EduardoRP23
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

Ayer en la noche intenté iniciar la TV desde cero, la restablecí de fábrica y en la configuración del inicio en lugar de ponerle uso para el hogar le puse uso comercial y así sí pude terminar de instalarla y agregar NETFLIX, YouTube y demás plataformas y usarlas sin problema. Podrías intentarlo también. Lo único que me preocupa es que antes de poner el uso comercial dice que algunas funciones estarán desactivadas pero no sé cuáles la verdad. Simplemente ya pude ver Netflix y YouTube qué es lo que más veo y quizá no hay problema siendo así. Inténtalo a ver si también te funciona. Mmi número de WhatsApp es 4922052885 por si te gustaría contactarnos para aconsejarnos acerca del problema. Gracias 

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EduardoRP23
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

It seems that the SMART TV works fine on the comercial use Mode but on the home use it doesnt. How van I do to FIX this? 

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Elizalde21
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

Yes, store mode works fine, but Is a shame we can not use in user mode, can not use the TV 100%.

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