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EduardoRP23
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

Y cuál es la diferencia entre un modo u otro? De que funciones nos estamos perdiendo? 

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Elizalde21
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

Básicamente te pierdes del sistema Roku y de instalar aplicaciones, ya que ocupas meter tu tu cuenta para instalar aplicaciones, Netflix, PrimeVideo... La use un par de días con un Roku streambar que ya tenía pero la idea era usar el sistema del smartv.

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EduardoRP23
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

Me acaba de pasar qué use la TV un buen rato viendo películas y la apagué y como una hora después se encendió sola. También te ha pasado esto? Será por el modo de uso comercial? 

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RokuJechealR
Community Moderator
Community Moderator

Re: TCL G138X Stuck on Red Screen after inicial setup-update

Hi @EduardoRP23,

Greetings from the Roku Community!

Please be advised that we only support English in the Roku Community. We had to use Google Translate to understand your inquiry.
To help you with your concern, could you tell us in what region you are currently located? We'll be able to further assist you from there.

All the best,

Chel

Jecheal R.
Roku Community Moderator
EduardoRP23
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

Hello, excuse me. I will try to translate on Google. I hope there is no problem with the translation.
My problem is exactly the same as Elizalde21's (it's also the same, Smart TV model and everything is the same). The Smart TV freezes after trying to update the software, I even tried to update the software via USB and it still doesn't work. I tried choosing the commercial use mode and that's how it worked, I was able to install applications like Netflix, Disney Plus, Spotify and so on. It works well. Now my question is that I would like to know if there is something to do to be able to use the home use mode, since according to the commercial use mode some functions are not activated.
The region from which I communicate is Zacatecas, Zacatecas City, Mexico. I tried to contact TCL Mexico but they tell me that since it is an American Smart TV they can't even answer me so I tried to call the phone number that comes on the label where the model and serial number also comes but the answering machine tells me what the phone number is. phone is not available. The number is +1 877 300 8837. I hope you can help me by this means or if you could give me a telephone number to communicate and make communication faster.
Thank you and I await an answer.

Elizalde21
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

How did you install apps without Roku store?

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EduardoRP23
Channel Surfer

Re: TCL G138X Stuck on Red Screen after inicial setup-update

In the Roku app on my cell phone. First I linked the Smart TV to the Roku app and from there I added the apps like YouTube, Netflix

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