Features, settings & updates

[Chuck4040]

Suggested fixes have not worked on my Roku TV.

[RokuJechealR]

Hi @Chuck4040,

Welcome, and thanks for posting in the Roku Community!

Could you please elaborate on the issue you are having? When did the issue occur? In addition, what specific troubleshooting steps have you tried to reproduce the issue?

With more detailed information, we'll be able to assist you further.

All the best,

Chel

[Richmahan1]

I also tried everything. The TV will not let me go back to the pre 12.0 update 

it will only automatically do an update. Will not let me manually pick my version 

[RokuTakashi]

Hi @Richmahan1,

Greetings and welcome to the Roku Community!

May we know what specific issue you are having issues with? Also, what troubleshooting steps have you taken so far in an attempt to resolve the issue? Further, what Roku device is having the issue?

Please keep us posted.

All the best,
Kash

[Chuck4040]

After further testing - Private listening for Youtube is the issue. Normal volume through the receiver is fine. Using Sony's newest wireless earbuds (bluetooth) through Roku TV - it is very choppy, however the same setup for private listing through Google TV on Youtube there is no issue - sounds great. Tested same again today - no improvement with private listening for Youtube through Roku TV. All other streaming services tested, NetFlix, Max, Plex and Prime are all perfectly fine for private listening.

Roku software version 12

Build: 4182

[RokuJanadeeK]

Thanks for keeping us updated, @Chuck4040.

Our appropriate team would like to investigate this further. Please provide us with the following details:
1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
We'll appreciate your response.

Regards,
Janadee

[RokuJohnB]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team