Features, settings & updates

[RokuJechealR]

Hi Community users,

Thank you for reporting this issue to the Roku Community!

We believe the problem was fixed when Airplay repeatedly prompted users to enter the code, and we invite you to try it again to see if you are still experiencing it.

If you are still experiencing this issue, please let us know by replying to this thread, starting a new one, or sending us a private message.

We appreciate your patience as we work hard to give our customers the best streaming experience and to everyone who reported this.

All the best,
Chel

[Arsb1479]

This was NOT SOLVED! Being repeatedly prompted for the code is the whole issue. 

[RokuJechealR]

Thanks for the update, @Arsb1479!

We're sorry you still have an issue with Airplay repeatedly prompting you to enter the code. We've alerted our engineering team about this and apologize for any inconvenience this issue has caused.

In the meantime, kindly provide us with the following information:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• When was the last time they reproduced the issue?

Your assistance is much appreciated so we can resolve the issue as soon as possible.

All the best,
Chel

[Arsb1479]

It was already posted in the previous page

https://community.roku.com/t5/Features-settings-updates/Incorrect-code-when-connecting-to-Airplay-on...

[Nickjo]

Mine is now working from iPhone, which great.  Thanks to the tech crew!

I did run a manual update before trying, so that might be worth a go if you are still having problems.

[Arsb1479]

No, it still does not work. My Roku is up to date. What do you mean by manual update?

I already went to the Settings/System/Software Update menu and there are no additional updates. 

[pabp]

For me it’s working perfectly now! AirPlay and HomeKit. Thanks to the team.

By the way, if you still have problems try to factory reset your Roku. I think it’s the only way update the system and the AirPlay app.

[Arsb1479]

Ok, I just tried this morning and it works now.  Thanks!

[RokuRiamie-D · Accepted solution]

Hi Community Users,

We’re happy to report that this issue has been resolved for most users! If you're still experiencing it, please start a new thread.

We will be closing this discussion and marking it as resolved. Thank you to everyone who reported this issue and for your continued patience!

Happy Streaming! 💜

Roku Community Team