Features, settings & updates

[PadreRodu]

I have bought a Roku Express 4k few days ago and found out the screen mirroring / airplay function is not working, i keep getting the same request for the code when entering the code correctly.

I have an Iphone 14 pro with iOS 18.0.1 (latest update) and a Roku Express 4k with the following details (updated to the latest version)

Model: 3940EU2 - Roku Express 4K

Serial number: X02200P1AE8U

Software version: 13.1.4 • build 1510-E4

Device ID: SOHGK461AE8U

TRACKER ID : 8-405-374

( you can generate one after you see the issue by pressing the Home button 5 times followed by the Back button 5 times)

I have tried everything from restarting to latest updates, everything i could find online, because i see roku does not offer agent support for the Roku Express 4k. I have bought it for the purpose of streaming and screen mirroring, it seems sad that the product is not fit for its purpose.

Please let me know if anyone encountered this and has a fix.

Thanks.🙂

[RokuReynan-L]

Hi, @PadreRodu.

Welcome to the Roku Community!

We understand that you're having an issue with airplay not working.

We appreciate you providing us with the details we needed. Rest assured, we will forward your information to the appropriate Roku team for review. In the meantime, we're grateful for your patience and understanding as we work on this.

If there's anything else we could further assist you, please let us know.

Regards,
Reynan

[Tom42]

I have tried all of these things and it still fails. Updated Roku system software today (just received my express 4K), tried with both laptop and iPhone, tried switching between 5G and non-5G wifi connections...

[Tom42]

Exact same issue, also new Roku Express 4K+ I ordered this week. Tried with both iPhone and Mac. Will return if not fixed soon.

[RokuJohnB]

Hi @Tom42,

Thanks for keeping us posted, and welcome to the Roku Community!

We want to further investigate this issue that you had with the Roku Express 4K+ since the Airplay feature is not working. Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What troubleshooting steps have you taken so far?

We look forward to hearing from you soon and gathering your details.

Thanks,
John

[Gc0312]

Hello,

I’m having the same issue with the same model Roku as the other posters.  I received mine last week also.  Here is the info that you requested above:

Device model - 3941X2 - Roku Express 4K+

SN - X02200522CAR

SW OS/Version - 13.1.4 Build 1510-E4

Tracker ID AR-413-183

I have verified the Roku and my iPhone and IPad are on the latest OS and on the same router.

Restarted both the Roku and the iPhone and iPad. 

Changed the HDMI ports

Changed TVs 

Nothing has worked.  I put in the airplay code after trying to mirror and it come back with the airplay code box over and over.

Please please fix this issue.  

Thanks,

Glenda

[Dscoggins]

I upgraded my original Roku express to a Roku Express 4k for specific reason to airplay.  Mine is doing the same thing. 

[RokuJohnB]

Hi @Gc0312,

Greetings from the Roku Community, and thanks for keeping us posted!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John

[RokuJohnB]

Hi @Dscoggins,

Thank you for your first post here in the Roku Community!

We'd love to take a closer look into your issue with the Roku Express 4K since the airplay is not working. Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• What troubleshooting steps have you taken so far?

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
John

[ps814]

Hello everyone. I have seen this issue come up a few times but nothing I have read or tried has worked so far. I have a brand new Roku Express 4K+ 3941R2 and when I enter the 4 digit code on my Macbook Pro it just continues to prompt me over and over again to enter the code. It will not connect. Yes both are on the same Wi-Fi Network.

What I have tried:

• Turning AP off, resetting devices on AP, restarting Roku, turning AP back on.
• Setting AP to passcode and the same issue occurs with prompting over and over to enter passcode.
• 3941R2 Express 4K+ Software Version: 13.1.4 Build 1510
• macOS Ventura 13.6.7