Features, settings & updates

[coolpants]

• I think the recent 12/18/2923 update messed up my Roku. When I click on the iFIT, this prompt appears asking me to login with my Roku credentials. I select the account and it immediately takes ne to the iFIT login page. I’ve tried entering Roku and iFIT credentials but still get errors. I even reset both account passwords and still failures persist. 

[renojim]

Your Roku password is never used/needed on your Roku device and certainly wouldn't be used on any but Roku's website.  The prompt to log into services always defaults to the email address attached to your Roku account per Roku's requirements, but if you used a different email address for your iFIT account then you should use that one.  If your iFIT account credentials aren't working then you need to contact iFIT.

[leenie872]

Same with me.  I enter my correct email and password and it says my credentials are invalid.  My same email and pw work fine on iphone, ipad and computer.  Something is wrong with the ifit roku app 100%.

[leenie872]

He said he tried both...roku and ifit password.  Doesn't hurt to try.  No need to berate.

[RokuJohnB]

Hi @leenie872,

Greetings from the Roku Community!

Please be advised that if you're having a problem logging in to your Ifit channel, we suggest that you may need to contact the channel partner to ask for additional assistance.

If you need anything else, please let us know.

Best regards,

John

[Wisdomab]

Did you ever get this resolved? I am having the same issue!

[leenie872]

No.  Not resolved.  Ifit says it's Roku and Roku says its Ifit error.  smh

[RokuJohnB]

Hi @Wisdomab @leenie872,

Welcome to the Roku Community, and thanks for keeping us posted!
We'd like to take a closer look into this issue that you're experiencing with the iFit channel. Are you getting any error messages or codes?

We'll wait for your response.

Thanks,

John

[tomrandi]

I am having the same Ifit login problem as others. During a lengthy discussion with Ifit tech support I was told I need to update to the latest version of the Ifit App (2.6.85). Unfortunately Roku says I have the current Version (1.11 build 2022033001) and wouldn't update.

Any thoughts or suggestions would be appreciated.

Thanks

Tom

[coolpants]

Hi John, the only error I receive is “Password incorrect”. This occurred even after password reset.