Features, settings & updates

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @Tarynsmith!

We appreciate you reaching out for support. We'd be glad to be of assistance here. 

For channel authentication, please be aware that the channel provider would be the most ideal option to further assist you with this. It may be an isolated case within the Roku streaming platform alone which is why the channel provider should be made aware of this as they are the ones who provide, maintain, and update their app on the platform. 

Kindly visit their official Support website to help you contact them.

Hoping for the best,
Carly

[leenie872]

Yes, it’s the Roku app.  IFIT is no help either.

[RokuJechealR]

Hi @leenie872,

Greetings from the Roku Community!

Please note that the prompt to log into services always defaults to the email address attached to your Roku account per Roku's requirements, but if you used a different email address for your iFIT account, then you should use that one.

If your iFIT account credentials aren't working, then you need to contact iFIT.

Keep us posted on what you find out.

All the best,

Chel