Features, settings & updates

[louvig]

The Aquatic Life Screensaver, my favorite keeps causing Roku to shut off.  My Samsung TV shows device is off and I need to select power on to turn it back on.   It's been working fine for years on different Rokus but this started happening out of the blue last month.

I tried other Screensaver and no problem.  I wanted to try to reinstall the Aquatic Life Screensaver but I do not see an option for that in the Themes > Screensavers.  Nor do I see any way to uninstall it and reinstall it.  I am using another screensaver but would love to get the Aquatic Life working again.

Any ideas.  Thanks.

[JWS9518]

Try unplugging the Roku for 30 to 60 seconds and see if that helps. 

[louvig]

I factory reset it already and that didn't work. but thanks for your help,

[renojim]

Do you have "Power saving" enabled under Settings->System->Power?  Admittedly, I don't know why it would affect one screensaver and not another.

[louvig]

Thanks for the suggestion but no I do not use power saving.   I found the same issue with the cascading Rokus but Roku city does not cause a crash.  So 2 of the 3 free Roku screensavers cause the crash.  

[RokuEmmanuel-D]

Hi, @louvig.

Glad to have you here in the Roku Community!

Thanks for reporting this issue to us. We understand it is very inconvenient and we'd like to take a closer look at this. 

To assist us in the investigation, please supply the following information below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We are looking forward to your prompt response. 

Best,
Emman