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KPR1000
Reel Rookie

Bluetooth? Seems to have disappeared from my Roku device.

I have a Roku Tv. The pairing option used to come up on the screen , now it doesn’t. It was easy to pair my Bluetooth speaker , and my speaker make, would come up on the screen as being recognized. Now the only option I have is for remotes and speakers, with no Bluetooth pairing option anymore. The speaker option is not for pairing my Bluetooth. So why has the Bluetooth Pairing option disappeared? 

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8 REPLIES 8
RokuJohnB
Community Moderator
Community Moderator

Re: Bluetooth? Seems to have disappeared from my Roku device.

Hi @KPR1000,

A warm welcome here in the Roku Community!
We understand you're having a problem with your Roku TV since it will not connect your Bluetooth speakers and the Bluetooth option has disappeared. We're happy to assist you further. Please check out this support article here.

Let us know how it works, and we will continue to assist you further.

Kind regards,

John

John
Roku Community Moderator
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KPR1000
Reel Rookie

Re: Bluetooth? Seems to have disappeared from my Roku device.

Hi John, this is what used to come up under devices. Now all that is available is remote and speaker. The Bluetooth Device option is missing and is what is required to pair my speaker. Like I said, the option was there before , I could connect my Bluetooth speaker and get great sound, but now that option is gone. I did a factory reset , and a system restart , unplugged both devices and powered them up again, but still no Bluetooth Device option on the menu. Any other ideas? 

Thanks, Kelly

(In use)

Remote

Speaker

Bluetooth device

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RokuJanadeeK
Retired Moderator

Re: Bluetooth? Seems to have disappeared from my Roku device.

Thanks for clarifying, @KPR1000.

May we know when did you start seeing the issue? Would a system restart help? (Go to Settings > System > System Restart) Also, if you happen to have another Roku device, does the same issue occur? Lastly, may we know the device's running OS? (Go to Settings > System > About).

We'll appreciate your response regarding this matter.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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Vasyl
Newbie

Re: Bluetooth? Seems to have disappeared from my Roku device.

Have same issue. My tv didnt see bluetooth speaker in inches away from tv. My phones can see it but not tv. Was trying factory resets as dont have any other reset options

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Re: Bluetooth? Seems to have disappeared from my Roku device.

I am having the same problem since the update you done today lost Bluetooth option,please help us

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Bluetooth? Seems to have disappeared from my Roku device.

Thanks for posting here in the Roku Community, @Wildthing03!

We understand that the Bluetooth option on your Roku device has disappeared and we want to look closely into this for investigation. 

To assist us with this, please tell us more about...

  • When did you first notice this issue?
  • What troubleshooting steps you have tried so far?
  • If this has happened after an update, could you tell us the software version of your Roku?
  • What specific Roku device is affected by this?
  • Could you provide a photo of the issue?

With more information,  we'll be able to assist you better. 

Thanks,
Emman

Emmanuel-D.
Roku Community Moderator
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RaymundoP
Newbie

Re: Bluetooth? Seems to have disappeared from my Roku device.

I just did a reset on my remote and Roku 3810 C streaming stick+ and Bluetooth is not available in my settings

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renojim
Community Streaming Expert

Re: Bluetooth? Seems to have disappeared from my Roku device.

@RaymundoP, Bluetooth was never available on that model.

How to resolve issues connecting a Bluetooth device to your Roku device | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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