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Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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johnherrington
Level 8
4 weeks ago

Can't turn of speech recognition microphone, previously reported, no action from ROKU for weeks

I have asked multiple times how to turn off speech recognition microphone, but just get further run around and lies. 

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RokuNimfa-C
Community Moderator
Community Moderator
4 weeks ago

Re: Can't turn of speech recognition microphone, previously reported, no action from ROKU for weeks

Hi @johnherrington,

Thanks for reaching out to the Roku Community.

We're sorry to hear that you've been experiencing issues with turning off the speech recognition microphone. To help us understand the situation better, could you please provide us with more information about the issue you are experiencing and the troubleshooting steps you have tried so far? 

We want to ensure that we help you further and resolve your concern.


Regards,
Nimfa

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snuh
Level 8
3 weeks ago

Re: Can't turn of speech recognition microphone, previously reported, no action from ROKU for weeks

It's the same issue I brought up in a thread I already created: https://community.roku.com/t5/Features-settings-updates/quot-Speech-recognition-quot-setting-not-dis...

John, it's been an issue since November (originally I saw a thread on Reddit back in December pertaining to this issue but have since found one dating back to the prior month). Three months with no solution. A layman would likely think three months to fix a checked box is pretty nutty yet here we are. They've known about it since at least December. The funny thing is that I bought and was going to give an upgraded 4K Roku as a Christmas gift, but it will not be accepted and used until all voice/microphone capabilities can be disabled. It's literally still sitting in a Christmas stocking.

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