Features, settings & updates

[renojim]

My Roku on build 4182 keeps that setting unchecked once I uncheck it.  Whether the setting actually does anything is another matter entirely.

[Diortman]

The same thing happens on my tvs, I have 3. I am ready to dump them all. Roku must fix this problem now.

[RokuMary-F]

Hi @Diortman,

Welcome to the Roku Community!

We appreciate your feedback and we’re sorry you're having trouble with the Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue but we need more details.

Here are a few questions here to better understand what you're experiencing:

• When did this issue first start occurring?
• What Roku model device are you using?
• Do you receive any error codes or messages? If yes, please let us know.
• What are the steps to reproduce the issue you are seeing?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

[Goldilocks999]

Service providers are in control of this and should be investigated by your state AG.  With AI your voice can be captured and contrived into saying whatever it wants.  This must be addressed.

[RokuNimfa-C]

Hi @Goldilocks999, 

Welcome to the Roku Community. 

Thank you for your post. Do you experience the same problem on your Roku device? If so, we'd like to know more about how we can help. Could you provide with us additional information along with the requested details requested by @RokuMary-F above?

Once we have more details, we will be able to best assist you. 


Regards, 
Nimfa

[snuh]

As the original creator of this thread, I can confirm firsthand what other people have said elsewhere that upgrading to OS 12.0 has fixed this glitch. Hallelujah. My sister will finally use her Christmas gift.