Features, settings & updates

[oliviastonebrea]

I am having the same issue!

model: C254X- Roku TV

GC version: 10.2.518

issue ID 2f-454-937

serial #- X00100SF732F

[RokuJanadeeK]

Hi @oliviastonebrea,

Thanks for this information and for letting us know.

We want to investigate this issue you've been having. May we know what you have done so far to resolve this concern? Have you already tried performing a system restart on your device, as suggested by other moderators? Also, could you tell us the running OS version on your device? You can do this by going through the settings and system on your device.

Please keep us posted.

Regards,
janadee

[oliviastonebrea]

I have factory reset the tv and my phone, I have also made sure all the setting listed on this community were turned on such as the airplay setting on the tv and the fast start setting. My os version is 17.1.1

[RokuCarly]

Thank you for letting us know, @oliviastonebrea. 

Just a follow-up question before we will forward your concern as well as the information you provided to the appropriate Roku team for further review. May we know what app (YouTube, iTunes, etc.) you are having trouble using the Airplay feature with? 

We'll be anticipating your response! 

Thanks,
Carly

[oliviastonebrea]

Everything. It no longer lets me screen mirror or airplay from any app

[RokuJanadeeK]

This is noted, @oliviastonebrea.

Thank you for your response. Rest assured that the details you have provided have already been forwarded to the appropriate team for investigation. We are hoping for your patience in the meantime.

Thanks,
Janadee

[oliviastonebrea]

Thank you so much 😊

[Sherif_Saadawy]

Same for me since the update on Roku streaming stick 4k (model 3820X)

I did all stated troubleshooting steps and even removed the pairing between my apple devices & streaming stick but no longer able to pair them again whether through homekit QR code nor is it showing in the possible airplay devices to newly pair.

everything is up-to-date & streaming stick connected to same SSID with latest firmware, yet still ios can no longer screen mirror

ios firmware 17.1.2

Roku software version 12.5.0 build 4178-CU

[RokuJohnB]

Hi @Sherif_Saadawy,

A warm welcome here in the Roku Community!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Thanks,
John

[Awo16]

I have done some troubleshooting after seeing everyone has the same issue.

I found that on iOS devices the problem is a privacy setting in Wi-Fi settings.

Go to:

Settings > Wi-Fi > “your_wifi_name”.

Then locate Private Wi-Fi Address setting and switch it to off.

After completing these steps your Apple Airplay should work as advertised.

This worked for me. Hopefully you find this solution useful. 😁