Features, settings & updates

[RokuCarly]

Thank you for sharing your concern, @ethanli!

Our sincerest apologies for any inconvenience this may have caused you. No worries! We'd be more than happy to find you the best resolution to help you utilize the AirPlay feature again. 

In this case, kindly try to turn off the IPv6 on your network connection. If you don't know how to do this, we suggest reaching out to your Internet Service Provider and letting them disable this. After doing so and the issue still persists, please provide us with the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be anticipating your response as we are more than eager to help you utilize the AirPlay feature again. 

Best regards,
Carly

[Td50]

Hey Roku

Has this issue ever been fixed????

I still cannot use AirPlay.

 I along with countless others have sent multiple messages along with all the information 

[Td50]

Unable to turn this off

[Td50]

X00300lld19n

S05fy1cld19n

17.4.1

ID - 9n172228

[Td50]

AirPlay is STILL not working 

what’s the resolution on this!!!!

theres hundreds of complaints about this issue and this has been an issue for MONTHS!!!!!

You keep asking for the same info every time

i cannot turn off my IPv6 

i have restarted my router 

I have reset my network connection 

ONCE AGAIN here’s the id information:

X00300lld19n

S05fy1cld19n

17.4.1

ID - 9n172228

why won’t Roku issue the proper updates for this issue???

[msorce48]

I have multiple Roku devices and Airplay does not work on any of them no matter what I do. How is this not fixed? I've been having this issue for months

[Sherif_Saadawy]

This thread has been ongoing live for almost a year. Everyone has followed the troubleshooting steps and provided the required info, yet no action has been taken from Roku team so far.

I was sold on this Roku streaming device due to its convenience of having airplay which doesn’t work anymore due to a software compatibility/agreement between Roku & Apple issues which isn’t my problem.

please resolve the issue or process a refund.

[andre17cr]

hello, @RokuCarly 

per your request issue report tracker:

Model: G132X - Roku TV

Serial number: X01200LCDTMY (SOJMD41CDTMY)

Software version: 13.1.4 • build 8800-CG

GC version: 12.2.22

Timestamp: 2024-09-14T23:26:52Z

issue ID MY-371-486 to report the current issue.

Features of the phone

iOS 17.6.1

iphone 14 pro