Features, settings & updates

[Josephlll]

Ran into the same thing today. I Tried everything to fix it from updating iPhone 15 and Roku tv. Was going to try to screen mirror it to tv because it plays fine on iPhone. After update on Roku tv screen mirroring stopped working. So the last thing I tried after the usb to c connection straight to the tv wouldn’t work was playing the app through my PS5 and now I can watch through the system and the app works fine. Very frustrating but if anyone is still looking for a quick fix and has a PS5 on hand, I hope this helps.

[FLove]

This did nothing 

[RokuJanadeeK]

Hi @FLove,

Thanks for letting us know.

Can you elaborate on the experience you've had with the issue? What steps have you taken so far? Lastly, have you already provided the details asked for by the moderators above?

Please keep us updated.

Regards,
Janadee

[bobtheskutter]

I have a Roku Stick OS version 11.0.0 and mirroring works just fine. I can even mirror to my MacBook Pro, so I know the issue is not with my phone settings.  My Roku TV OS version 12.5.0 does not work, nor will any of the other Roku devices I have in my home running that OS. I think I can safely ascertain the the issue is in the 12.5.0 update. Please fix. 

[RokuJechealR]

Hi @bobtheskutter,

Greetings from the Roku Community!

We're sorry to hear that you've experienced this kind of issue, and we'd like to gather more details for us to look into this. Kindly provide us with the following:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Does this issue occur specifically on The Roku Channell? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Your response would be much appreciated, as the details you provide will be forwarded to our appropriate Roku team for this issue to be addressed.

All the best,

Chel

[bobtheskutter]

This is not an issue with the Roku Channel.  It's related to the 12.5.0 Software Update.  I had a spare Steaming stick that was on OS version 11.0.0 and screen mirroring worked fine.   Then it auto updated to 12.5.0 and mirroring failed.  Below is a breakdown of ,y devices and what I have tried.

So far I have...

* Verified AirPlay is turned on

* TV Fast Start (for my 2 Roku TVs) is on

* Screen Mode set to Prompt

* Network Resert

* System Reset

* Factory reset (on a Roku Ultra)

All of my Roku Devices have been automatically updated to 12.5.0.  I had a Streaming stick at 11.0 which worked, but then it updated and it now no longer works.  Below will be the information you requested for each device...

TCL Roku TV  (LR Roku TV)

Model:     50S455

Serial #     x01200EWRPDJ

Device ID     S0JR2DWRPDJ

Software/OS     12.5.0 build 4176-CG

Tracker ID     DJ-515-762

TCL Roku TV  (BR Roku TV)

Model:     32S327

Serial #     YK00CC721737

Device ID      JDA87C721737

Software/OS     12.5.0 build 417648

Tracker ID     37-515-767

Roku Ultra

Model:     4660X - Roku Ultra

Serial #     YJ004F871983

Device ID     CK3934871983

Software/OS     12.5.0 build 4178-46

Tracker ID     83-515-771

Roku Streaming Stick+

Model:          3810X - Roku Streaming Stick+

Serial #     YH00673692819

Device ID     213157692819

Software/OS     12.5.0 build 4178-50

Tracker ID     19-515-842

[RokuJechealR]

Hi @bobtheskutter,

Thanks for the response!

We have passed along the information to the appropriate Roku team. In the meantime, we appreciate your patience and understanding regarding this matter.

If there's anything else we can further assist you with aside from this, let us know.

All the best,

Chel

[Bibir820]

Has anyone been able to get their AirPlay to work after the update??? I have put in request and nothing has been fixed? 
this is so frustrating! 

[oliviastonebrea]

Sadly no ☹️

[RokuJanadeeK]

Hi @Bibir820 and @oliviastonebrea,

Thank you for keeping us in the loop. We understand that you're having issues with your device.

Our team is currently aware of the issue and is undergoing an in-depth investigation regarding it. That being said, would you be so kind as to provide us with the following information? (Note that providing these details isn't necessary if you have already provided one before.)

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Troubleshooting steps you have taken in an attempt to resolve the issue.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee