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anji
Level 7

Sharp 65 LC-65Q7300U keeps restarting No support from SHARP or HISENSE

I bought my ROKU TV from Walmart in 2018 

Sharp 65? Class 4K Ultra HD (2160P) Roku Smart LED TV (65Q7300U)

First I contacted SHARP support to get the firmware, they sent me to HISENSE, then HISENSE asked to contact ROKU. 

TV keeps restarting. Any solution would help. Is there any place to get the correct firmware?

43 REPLIES 43\
nickmesa2005
Level 8

Re: Sharp 65 LC-65Q7300U keeps restarting No support from SHARP or HISENSE

https://tvupdate.roku.com/index?p=select

 

Dont know if its too late... I'm currently at work and just came across this.. I have the exact same problem... going to see what this does.

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MUDDFOOT
Level 7

Re: Sharp 65 LC-65Q7300U keeps restarting No support from SHARP or HISENSE

This link gets us close. However, We cannot get the information needed in settings because the system keeps restarting.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Sharp 65 LC-65Q7300U keeps restarting No support from SHARP or HISENSE

@MUDDFOOT

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

With more information we will be able to assist you futher.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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nickmesa2005
Level 8

Re: Sharp 65 LC-65Q7300U keeps restarting No support from SHARP or HISENSE

@RokuDanny-R @MUDDFOOT 

 

The Tv will power on and show the sharp Roku logo then cut off...

approx 10 seconds later the logo will show up again and the cycle continues. 

RokuDanny-R
Roku Employee
Roku Employee

Re: Sharp 65 LC-65Q7300U keeps restarting No support from SHARP or HISENSE

@nickmesa2005

Thanks for the follow up.

The issue you are experiencing may be hardware related. Have you tried contacting Sharp support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: http://www.sharpusa.com/CustomerSupport/ContactUs.aspx or at 1-888-935-8880.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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yc9335
Level 7

Re: Sharp 65 LC-65Q7300U keeps restarting No support from SHARP or HISENSE

I tried this. The roku tv is 7233x, but when I insert the usb drive with the file nothing happens. Let me know if you have any luck.

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Ri2
Level 8

Re: Sharp 65 LC-65Q7300U keeps restarting No support from SHARP or HISENSE

I have the same problem with that tv...I think all the sharp  roku tvs bought at Walmart( black Friday 2018) are defective, why they are not selling them anymore in the stores....they have the same issue..I replaced the 3 boards( main, CT and power supply) but it still doing the same only the sharp roku tv logo show on the screen and goes back off every 10 seconds...I call sharp and roku customer support but they can't help...my tv is here not working...

nickmesa2005
Level 8

Re: Sharp 65 LC-65Q7300U keeps restarting No support from SHARP or HISENSE

I've done a small amount of research and I've read that the backlights being bad could possibly be that reason.

As I dont have the space nor steady hands to try and move the lcd panel.. if I am able to do this in the next 2 weeks... I will let you know.

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riffdex
Level 8

Re: Sharp 65 LC-65Q7300U keeps restarting No support from SHARP or HISENSE

This exact problem is happening with my Sharp LC-65Q7300U too. Desperately hoping for a solution 😩