Discussions

[nielsencl]

You may get a quicker response contacting Hisense. ROKU support is not going to be able to easily support your TV to diagnose the problem.

You should see the code you say is missing. That sounds like a display problem.

Good Luck!

[RokuJohnB]

Hi @nielsencl,

Thank you for posting here in the Roku Community!

We acknowledge your concern about the Roku TV issue, but we'll need to gather some details.

Can you please provide the following information below?

• Could you elaborate more about your problem with Roku TV?
• When did the issue start?
• What troubleshooting steps have you taken so far?

We'll wait for your response.

Thanks,
The Roku Community Team