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Roku not responding after turning TV on

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My Roku is only 8 months old (Roku Streaming Stick 4K).  The remote turns ON the tv but to activate the Roku device I need to wake up the device by hitting any button on the screen to get to the home screen.  The Roku would not respond at all and I was stuck on the dark screen and would not take me to the Roku home screen.  I had to unplug the device from the TV to get past this issue

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku not responding after turning TV on

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Hi, @sdornbrock61 

Thanks for posting, and welcome to the Roku Community.

We understand that you're having an issue with your Roku Streaming Stick 4K, and we're here to assist. We'll provide a series of troubleshooting steps that you can try to address the issue. Follow the instructions below:

  • Try a different HDMI port where your Roku device is connected.
  • Connect the Roku Streaming Stick 4K directly to the wall outlet, and not the TV.
  • Perform a system restart by navigating to Settings > System > Power (skip if not available) > System Restart.

Once these steps have been performed, please check to see the effectiveness of the troubleshooting.

We hope this works.

Best wishes,
Kash

 

 

 
 
 
 
 
Takashi O.
Roku Community Moderator

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku not responding after turning TV on

Jump to solution

Hi, @sdornbrock61 

Thanks for posting, and welcome to the Roku Community.

We understand that you're having an issue with your Roku Streaming Stick 4K, and we're here to assist. We'll provide a series of troubleshooting steps that you can try to address the issue. Follow the instructions below:

  • Try a different HDMI port where your Roku device is connected.
  • Connect the Roku Streaming Stick 4K directly to the wall outlet, and not the TV.
  • Perform a system restart by navigating to Settings > System > Power (skip if not available) > System Restart.

Once these steps have been performed, please check to see the effectiveness of the troubleshooting.

We hope this works.

Best wishes,
Kash

 

 

 
 
 
 
 
Takashi O.
Roku Community Moderator
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