My Roku is only 8 months old (Roku Streaming Stick 4K). The remote turns ON the tv but to activate the Roku device I need to wake up the device by hitting any button on the screen to get to the home screen. The Roku would not respond at all and I was stuck on the dark screen and would not take me to the Roku home screen. I had to unplug the device from the TV to get past this issue
Hi, @sdornbrock61
Thanks for posting, and welcome to the Roku Community.
We understand that you're having an issue with your Roku Streaming Stick 4K, and we're here to assist. We'll provide a series of troubleshooting steps that you can try to address the issue. Follow the instructions below:
Once these steps have been performed, please check to see the effectiveness of the troubleshooting.
We hope this works.
Best wishes,
Kash
Hi, @sdornbrock61
Thanks for posting, and welcome to the Roku Community.
We understand that you're having an issue with your Roku Streaming Stick 4K, and we're here to assist. We'll provide a series of troubleshooting steps that you can try to address the issue. Follow the instructions below:
Once these steps have been performed, please check to see the effectiveness of the troubleshooting.
We hope this works.
Best wishes,
Kash