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[sdornbrock61]

My Roku is only 8 months old (Roku Streaming Stick 4K).  The remote turns ON the tv but to activate the Roku device I need to wake up the device by hitting any button on the screen to get to the home screen.  The Roku would not respond at all and I was stuck on the dark screen and would not take me to the Roku home screen.  I had to unplug the device from the TV to get past this issue

[RokuTakashi]

Hi, @sdornbrock61 

Thanks for posting, and welcome to the Roku Community.

We understand that you're having an issue with your Roku Streaming Stick 4K, and we're here to assist. We'll provide a series of troubleshooting steps that you can try to address the issue. Follow the instructions below:

• Try a different HDMI port where your Roku device is connected.
• Connect the Roku Streaming Stick 4K directly to the wall outlet, and not the TV.
• Perform a system restart by navigating to Settings > System > Power (skip if not available) > System Restart.

Once these steps have been performed, please check to see the effectiveness of the troubleshooting.

We hope this works.

Best wishes,
Kash