Discussions

[RacingGirl]

Sharp model: LC-43LBU591U

Hardware ID: 7201X

Serial #: YN0061635044

Software version: 14.0

Device ID: 9G40066355044

My Sharp Roku TV suddenly stopped connecting to wifi on Monday night 11/11/2024. The tv and the router have been in the same spot since the tv was new in 2019. All other devices connect to wifi with no issues. We have tried all troubleshooting advice: restarting the router, restarting the tv, unplugging the tv and pressing the power button, leaving the tv unplugged for several hours, re-entering wifi password. Software update occurred most recently on 11/11/2024 at about the same time that evening the wifi connection trouble started. Could this be due to that recent software update? The timing is too close to be a coincidence. 

[RokuJohnB]

Hi @RacingGirl,

Welcome to the Roku Community!

Thanks for letting us know about this issue you have had with the Roku TV since it stopped connecting to your Wi-Fi. No worries; help is here. A Roku TV might stop connecting to Wi-Fi for a variety of reasons, including a weak Wi-Fi signal, incorrect network settings on the Roku, router issues like a recent password change, network congestion from other devices, and a faulty power connection to the Roku.

We would like to gather more information and look into this problem more thoroughly. Can you please provide the following information below?

• Did we recently make any changes to your network or network provider?
• How many devices do you have connected to your network right now? (e.g. TV, mobile phone, laptops, computer)
• What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
• Do you have cellular data so we can try connecting your device to your hotspot?

We look forward to your responses and gathering your details.

Thanks,
John