Wi-Fi & connectivity

[Williewalton]

So my Roku keeps saying it isn't connected to the internet what do I do

[JWS9518]

What steps have you taken to try to connect?

Have you reset your network connection on the Roku?  Are you trying to connect via wi-fi (wireless) or hardwired by a network cable?

[RokuJohnB]

Greetings from the Roku Community, @Williewalton!

We will be more than happy to investigate further this issue that you had with the Roku device since it was not connected to your internet.

Can you please provide the following information below?

• What error message/code are you getting after trying to connect to your network? (after entering the network credentials)
• How far is your device from your network router?
• Do you have cellular data so we can try connecting your device to your hotspot?

We look forward to hearing from you soon.

Thanks,
John