Discussions

[dalmade]

When tuning into any live or DVD-recorded television channel or Netflix/Prime video movies, I get a black screen,  I have full sound.   I am able to see my usual Roku dashboard with all channels. I can navigate to a specific live channel or a recorded movie.  As soon as I enter the live channel or movie, I'm back to a black screen. I've disconnected, unplugged, and reassembled everything. Any ideas?

[RokuJohnB]

Hi @TJ14 @dalmade,

Greetings from the Roku Community!

We want to investigate further your problem and gather some details.

Can you please provide the following information below?

• What device are you using right now? (e.g. Roku Express, Roku Streambar, Roku TV)
• When did the issue start?
• What troubleshooting steps have you taken so far?

We look forward to hearing from you soon.

Thanks,
The Roku Community Team